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      Rakuten

      Engaged Employer

      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,537 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.9

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      3.0

      Senior management

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Oct 10, 2017

      If Ebates buys your company, run.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches, decent culture, fun group of people to work with. There is no denying that Ebates is a huge company with a lot of growth opportunities, but with the current senior staff and the Japanese ownership I can't see them keeping this streak up.

      Cons

      You are expendable. If Ebates purchases your company, start looking for a plan B. I watched them lay off 13 people who had worked there for almost 10 years. On the same day they were interviewing temporary staff for the same positions. The new CEO doesn't care about you. He'll try to pretend like he does. He doesn't. Ebates got too big for their own good, and as soon as you stop making sense, they won't try to make you fit. They'll get rid of you and pay someone to do your job for less money.

      2.0
      Jul 25, 2017

      Sad but true

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Start up feeling in a big company

      Cons

      No idea how to run a company outside of Japan.

      2.0
      Jul 27, 2015

      Don't recommend Ebates

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Business is growing, and should continue to do so in the near future. Good location near Embarcadero BART, nice view. Catered lunches on Wednesdays. Lots of snacks. Extra Cash Back on purchases made through Ebates.

      Cons

      Almost no female leadership. Exec team consists of 18 people, and only 1 of 18 is a woman. Very little is shared about strategic objectives. Updates at the weekly all hands are pretty high level and don’t give the rank and file visibility into the larger company goals and why we’re working on certain things. Similarly, financial performance is always represented as X% Year over Year, never in terms of a dollar amount and how we are tracking vs. plan. CEO is almost never around, and when he is around he only talks to his exec team. All new employees must perform in front of the company at the weekly all hands (sing a song, play the guitar, etc.). Really hard/uncomfortable for some new hires. People are frequently penalized and given reduced bonuses for factors outside their control. They don't give extra bonus $ if you over deliver (example: if your bonus target is $10k, there is no way to get more than $10k if you are a really strong performer. They will just look for reasons to deduct from the $10k). 4 years to fully vest 401k

      Viewing 70 - 72 of 3,537 Reviews
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      Glassdoor has 4,189 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.