Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Free food, beautiful office, benefits are rich, work/life balance

Cons

The company does a great job of appealing to you with all the sports partnerships and great office/perks. However, when you finally start to get working, there is little direction and departments are a mess. The leaders do not hold their employees accountable (especially mid management) so you have people who are literally working less than 6 hours in the company and those managers get away with it because the leaders have no idea what their employees are doing.

1.0
Jun 7, 2017

Stay away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a lot of smart and talented people working here. Sometimes the food was pretty good.

Cons

- No direction or training - It's difficult to communicate with coworkers in other locations or departments since tools aren't standardized - Terrible location in San Mateo that isn't close to any public transportation. Shuttles were offered but were inefficient and facilities didn't seem interested in fixing them. - Constant meaningless meetings where attendance is required and monitored - Working from home is treated suspiciously - Meetings are scheduled outside working hours regularly - The feedback that is asked for is never acted on

1.0
Jul 28, 2016

STAY AWAY from Rakuten.com!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

No more catered lunch btw Bagel Monday In n out truck once a month

Cons

Poor management Poor leadership Executives literally don't do anything on a daily basis Frequent employee turnover... everyone is quitting and getting away Everything is always late; projects, campaigns, deadlines, and there's always last minute changes Unrealistic deadlines are always set with low resources due to everyone quitting or walking out Communication between teams are terrible Too much company politics - too many personal issues Massive layoffs - laid off 1/3 of the company President recently left the company too... leaving Rakuten where? There is talk of improvement but nothing has changed Upper management from other offices have been called upon to help this wounded company... and a new CEO will be coming from the HQ San Mateo's office... Too many actions are too little too late..employees have lots faith in the wellbeing of this company

Viewing 16 - 18 of 3,534 Reviews

Glassdoor has 4,185 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.