Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Dec 6, 2016

Misleading

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*free breakfast and lunch (but not the best quality) *clean working environment *great task chairs and standing desks *health benefits are good

Cons

*meeting happy, wasting times in meetings that aren't necessary *attending All Hands via web cast in Japan but can't relate to anything as it does not pertain to the business functions in the US *trying to make San Mateo the US HQ but failing. Should have stayed in SF and grew HQ there *false promises for career growth *clicky - very high school 'mean girls' culture in the Leadership and Executive team, very unprofessional *false promises of building an onsite gym and sushi bar *terrible commute, nothing is near the office *make you feel guilty for taking any time off *terrible time off around the holidays *certain acquisitions are treated better than others, favoritism by the CEO among employees *hiring high level executives that are under qualified or under false pretenses and then they leave *forcing a Japanese culture where it doesn't work *promotions come to only those that brown nose *VERY high turnover rate and no follow up on the for employee feedback that is constantly asked for If the Chief HR Officer hired from Groupon can't stay at least 6 months, then you know something is wrong.

1.0
Jul 6, 2019
Recommend
CEO approval
Business Outlook

Pros

No one gets fired, low performing, problematic employees are moved to other departments, or shipped back to Japan.

Cons

- Management: Has very low to no impact at all. Lacks basic management skills. - HR: ineffective, mostly concerned with pushing Japan's agenda, and leaving 5 star reviews. - IT: dysfunctional, passive, there to handout cables. - Facilities: cutting cost, one bottle at a time! - Overall company strategy is a shotgun approach. It literally changes on quarterly basis, and it's mainly driven by the CEO and passed down to his Yes-men! - Salaries are way below market. - Serious problems with retaining and hiring talent.

1.0
May 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Laid back atmosphere. Ping Pong. Casual work attire. You can come in here and look busy and do absolutely nothing and get paid for it.

Cons

No company plan. Noncompetitive pay. Management is too busy looking busy trying to hit topline numbers to make their bloated salaries seem justified to the people they report to (either San Mateo or Japan). Anyone who starts here might be gungho but they lose all faith within a few months.

Viewing 19 - 21 of 3,534 Reviews

Glassdoor has 4,186 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.