RealPage reviews

3.6

64% would recommend to a friend

(2,632 total reviews)
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Dirk Wakeham

85% approve of CEO

58% positive business outlook

RealPage has an employee rating of 3.6 out of 5 stars, based on 2,632 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RealPage employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Jun 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Great team! Great people! They seem to care about everyone who works here. The job is easy and the pay is good.

Cons

Lots of recent changes in management. Also, even the though the pay is good we have not received any merit or annual raises.

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RealPage Response
10y
Thank you for your response. I'm glad that you find the work in our contact center "easy" and the people and the team are great to work with. We did just announce three major changes in the CC, by adding some real strong industry talent in leadership roles. We will be looking at the training next, by in fluxing fun adult learning concepts that I think people will enjoy. We have also integrated the hiring managers deeper into the recruiting process. And as we hoped, turnover is starting to drop. As to the raises, our compensation department does complete an annual review of the competitive wages in the area for these roles. Steven Han and Randy Johns are in the process of a review. Thanks again for your post. Kurt Twining
2.0
Dec 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Complex It infrastructure to learn from

Cons

Senior Managers and Directors will not give up old job and tasks and constantly try to interfere with how technical staff do their job.

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RealPage Response
10y
Thank you for your post. There is an old adage that people gravitate to what they know and like to do. Sounds like you have some good ideas on how to manage the database. You might want to do a matrix of pros and cons on your suggestions on how to implement new ways of work. A developmental supervisor should be able to pick up on your innovation. I will pass these comments on to the IT team. There are some very solid players on that team and you advice is sound. Sincerely, Kurt Twining
2.0
Dec 17, 2015
Recommend
CEO approval
Business Outlook

Pros

The overall company culture is improving. Competitive pay for incoming employees. Pay can be good for long-term employees if you know how to negotiate a raise. The company is growing. Some departments are great to work in. Opportunities can be had if you make friends with the right managers. The company seems to want to improve and working to do so via Employee Engagement Surveys

Cons

1. RealPage does offer competitive pay for starting employees, however many long term employees lose ground compared to incoming ones due to minimal pay increases for in-place talent versus more aggressively increased competitive pay for incoming talent. It's a regular occurrence that in order to get a promotion or raise you have to leave the company for a few months and get re-hired at the position you deserved to begin with. 2. In many parts of the company favoritism is rampant, and several positions are filled by the 'best friend' as opposed to the most qualified person. I personally have not been passed over in this scenario, but I do see it happen regularly. 3. Many mid-level managers pigeon-hole their employees and prevent them from moving forward in their careers because they are "too valuable" where they are. See Con #5. 4. Too many barriers to cooperation among teams, and lack of willingness to simply help. However, this is slowly improving with the re-aligned development team. 5. Too few people in key positions, and little to no backup for those employees that are a single point of failure putting entire products at risk if that employee leaves. This also does not allow employees to move up. 6. In many areas, Management and Leadership try to control information apparently oblivious that in the absence of information the worst is generally assumed, and rumors spread rapidly. Be open. Tell your employees what's going on. If they don't like it and leave because of it, then you didn't string along a frustrated employee and you can openly set expectations for the next employee. 7. Budget and revenue goals are tightly controlled. Many managers in a position to better perform their own jobs and help influence the performance to goal are not equipped to do so due to lack of information or any knowledge of budget goals. Allowing input would be even better. 8. RealPage conducts regular employee surveys. This in and of itself is good. Unfortunately many managers scores are boosted by having friends working for them. Additionally, despite my manager receiving very low scores, no concerted effort has been put forward to improve scores. In fact, results were never shared or discussed with the larger team at all. The whole thing feels like lip-service rather than any real effort in my area; though I see other managers concentrate on this and engage with their employees to improve.

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RealPage Response
10y
Thank you for you post. I can tell that you have given this great thought and truly care about the company. In fact, I am going to take your post and share it with the leadership team. A couple of thoughts on compensation, employee surveys, etc. Yes, we can find elements of salary compression in RealPage and every significant company in America. It doesn't feel good if you believe you are on the shorter end of the pay scale. There will always be some paid higher or lower than the incumbent. What we are working towards is getting all competent employees who demonstrated consistent performance to the the midpoint of the pay grade. Top performers overtime can go beyond that point. There are times in a very tight recruiting environment that salaries of new hires are elevated. When that happens every manager needs to step back and rank order their employees at review time and ask themselves who is bringing the most value to the game and then give increases accordingly. Your point on backfills and being to valuable to let go is very valid and especially in a growth company, when the bench is constantly stretched. We are making a concerted effort to allow people to move forward. That is what they have earned. In fact we have just hired a new VP of Organizational Development who starts on Jan 4th and one of her jobs is to manage exactly this for the entire company. Another point to note is that 70% of promotions come from within. Your point on hiring more quality BA, QA and Dev positions is spot on and is in the budget for 2016. One of my mantras is for 2016 is the quality of a Dev Person should be the same no matter what country you reside in. It needs to be a one to one relationship. We can and will do this. The point on engagement surveys needs some additional clarification. We take these survey's very seriously. In fact we rank managers based on their favorability scores. Mike Southwell's team is tracking the process of every department monthly for every manager who scored below 60% overall favorable. It goes into their performance reviews. Very few managers fall into that category two years in a row. In fact some de-select. We want and need engaged employees at every level. You took a lot of time to write your post. I look it as "feedback is a gift" and if you were not engaged and cared you would not have bothered. I have read it over twice, there is more in your note that needs to be discussed and it will be at the senior level. I want to thank you again for this post. Together, we have a chance to make RealPage and even better place to work. Sincerely Kurt Twining
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