Is Realtor.com a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Realtor.com have rated their employer with 2.2 out of 5 stars in 101 Glassdoor reviews. This is a lower than average score with the overall rating of Realtor.com employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Realtor.com now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Realtor.com .

Does Realtor.com pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Realtor.com with 2.6 out of 5 stars based on 101 anonymously submitted employee reviews. This is 37.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Realtor.com.

How happy are Customer Service (CSR) professionals working at Realtor.com?

12% of Customer Service (CSR) employees at Realtor.com would recommend their employer to a friend. This rating has decreased by 29% in the past 12 months. Customer Service (CSR) professionals have also rated Realtor.com with a 2.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 1.9 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Realtor.com?

Account Executive (54) , Customer Service Representative (CSR) (52) , Software Engineer (52) , Customer Service Representative (37) , Consumer Success Representative (34) , Senior Software Engineer (28) , Digital Sales Consultant (25) , Sales (23) , Realtor (17) , Manager (16) , Product Manager (13) , Staff Software Engineer (12) , Associate Software Engineer (11) , Sales Associate (11) , Customer Success Representative (10)

What are the pros of working at Realtor.com according to real employee reviews?

"The people are great and you can easily consider them friends." ((in 81 reviews)); "Great benefits and the people/coworkers are great!" ((in 77 reviews)); "work life balance is good" ((in 58 reviews)); "They try to show a great culture to the new hires and you will be fooled at first!" ((in 54 reviews)); "Remote work from home position" ((in 29 reviews))

What are the cons of working at Realtor.com according to real employee reviews?

"Lack of job certainty with frequent layoffs" ((in 42 reviews)); "Your direct manager is overloaded with work so expect your 1" ((in 35 reviews)); "Very poor upper management ." ((in 24 reviews)); "Clear favoritism towards some employees enables bullying and harassment ." ((in 12 reviews)); "Poor internal infra and communication" ((in 9 reviews))

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Realtor.com Customer Service (CSR) reviews

2.2

12% would recommend to a friend

(101 total reviews)

Damian Eales

3% approve of CEO

11% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.6

Compensation and benefits

2.5

Career opportunities

2.2

Work/Life balance

2.0

Senior management

1.9

Culture & values

Customer Service (CSR) employees have rated Realtor.com with 2.2 out of 5 stars, based on 101 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Realtor.com is rated 40% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

101 reviews

1.0

Jun 24, 2023

Awful

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

You can move up but only if you can stand the torture of being a CSR.

Cons

The most awful human beings I’ve ever spoken too on the phone. Prepare for the mental abuse of this job.

2.0

May 18, 2023

Its a roller-coaster and not in a good way ..

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

option to work from home contest free lunch

Cons

treated employees like robots ridiculis metrics that were inconsistant to cover up mass hiring and mass firing lies to employees

3.0

May 1, 2023

Great Start Poor Ending

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great place for entry level “sales,” can help build confidence needed to approach people in the phone.

Cons

A lot of glaring issues that weren’t acknowledged on the floor, transparency was a big issue that I feel like could’ve been solved if managers weren’t forced to give yes man answers to their reps constantly. Progress moving forward towards other aspects of the company seemed to be very “who you know” instead of “what you know.” In my opinion.

Viewing 22 - 24 of 101 Reviews

Jobs at Realtor.com

Software Test Engineer

Senior Staff HR Business Partner

Principal Data Engineer

Lead Product Designer, Customer

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Realtor.com Customer Service (CSR) reviews

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Ratings by demographic groups

Reviews by job title

Awful

Its a roller-coaster and not in a good way ..

Great Start Poor Ending

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