Is Realtor.com a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Realtor.com have rated their employer with 2.0 out of 5 stars in 52 Glassdoor reviews. This is a lower than average score with the overall rating of Realtor.com employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Realtor.com now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Realtor.com .

Does Realtor.com pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Realtor.com with 2.4 out of 5 stars based on 52 anonymously submitted employee reviews. This is 45.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Realtor.com.

What are the top reviewed jobs at Realtor.com?

Account Executive (54) , Customer Service Representative (CSR) (52) , Software Engineer (52) , Customer Service Representative (37) , Consumer Success Representative (34) , Senior Software Engineer (28) , Digital Sales Consultant (25) , Sales (23) , Realtor (17) , Manager (16) , Product Manager (13) , Staff Software Engineer (12) , Associate Software Engineer (11) , Sales Associate (11) , Customer Success Representative (10)

What are the pros of working at Realtor.com according to real employee reviews?

"The people are great and you can easily consider them friends." ((in 82 reviews)); "Great benefits and the people/coworkers are great!" ((in 77 reviews)); "They try to show a great culture to the new hires and you will be fooled at first!" ((in 58 reviews)); "Good work life balance and challenging/fun projects to work on" ((in 57 reviews)); "Great pay and end of year bonus" ((in 53 reviews))

What are the cons of working at Realtor.com according to real employee reviews?

"frequent layoffs in company around 3 years" ((in 35 reviews)); "Your direct manager is overloaded with work so expect your 1" ((in 35 reviews)); "Very poor upper management ." ((in 23 reviews)); "Clear favoritism towards some employees enables bullying and harassment ." ((in 11 reviews)); "Poor internal infra and communication" ((in 8 reviews))

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Realtor.com Customer Service Representative CSR reviews

2.0

12% would recommend to a friend

(52 total reviews)

Damian Eales

Not enough data to show CEO approval

6% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.4

Compensation and benefits

2.0

Culture & values

2.0

Career opportunities

1.8

Senior management

1.7

Work/Life balance

Customer Service Representative (CSR) employees have rated Realtor.com with 2.0 out of 5 stars, based on 52 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a poor working experience there. Realtor.com is rated 45% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

52 reviews

2.0

May 18, 2022

Burn out QUICK

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Provided good onboarding experience Good leadership

Cons

Day to day tasks is 150+ calls which is very repetitive and causes burn out Bad schedule

4.0

Apr 26, 2022

good job but not great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

decent commission and pto. opportunity for growth

Cons

micromanaged and high turn over rate

3.0

Apr 6, 2022

CSR role is micromanaged

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Remote position Option to work overtime Medical and dental benefits Only full time no part time schedules are available

Cons

Micromanaged Expected to make 200+ dials a day minimum If you don’t hit minimum time on the phone per hour you will be written up. You will be on the phone 95% of the time. felt like we were required to work holidays if we wanted our paycheck to be better. PTO plan is not the best. I’ve worked at other company’s that provided up to two weeks paid vacation and with Realtor.com you basically start with nothing and slowly accrue it over time.

Viewing 22 - 24 of 52 Reviews

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Realtor.com reviews Realtor.com Customer Service Representative (CSR) reviews

Realtor.com

Realtor.com Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Burn out QUICK

good job but not great

CSR role is micromanaged

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