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      ReliaQuest

      Engaged Employer

      ReliaQuest Customer Success Manager (CSM) reviews

      2.9

      43% would recommend to a friend

      (4 total reviews)
      avatar

      Brian Murphy

      50% approve of CEO

      50% positive business outlook

      Ratings by category

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Senior management

      Ratings by demographic groups

      Reviews by job title

      4 reviews
      2.0
      Apr 24, 2025

      Be careful

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Base pay and benefits are great. CSM team is awesome.

      Cons

      New CSMs will get accounts straight out of implementations and will be asked to upsell very shortly after. Internal teams will more than likely ignore you for necessary requests

      avatar
      ReliaQuest Response
      1y
      Thank you for the review. We are always open to getting a little bit better and want to make sure all our teammates have the resources they need to support our customers, which is why all our accounts now have a technical expert assigned to support our CSM. If you have specific examples you can share so we can make sure this is happening seamlessly, please reach out to feedback@reliaquest.com.
      Viewing 4 - 4 of 4 Reviews
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