ReliaQuest Customer Success Manager (CSM) reviews

2.9

43% would recommend to a friend

(4 total reviews)
avatar

Brian Murphy

50% approve of CEO

50% positive business outlook

Reviews by job title

4 reviews
5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

ReliaQuest has been a phenomenal place to work. One of the biggest things that stands out is how much the company invests in people who are willing to grow. It’s rare to find a company that promotes Business Development Representatives within 10–12 months, but here, hard work and development truly get recognized. If you’re willing to make yourself uncomfortable, apply feedback, stay adaptable, help others, and keep the right mindset, it will pay off. Management sees that effort and rewards it. It’s definitely not an easy job, but nothing great comes easy. What I’ve learned here in about a year is honestly what I believe would have taken me 3–5 years to learn somewhere else. ReliaQuest sees high-potential employees and genuinely wants to invest in them.

Cons

The role can be challenging and fast-paced, so it requires a lot of adaptability and resilience. It’s not an easy environment, but that also creates strong growth opportunities. It's also because of the industry in general!

avatar
ReliaQuest Response
1w
Thank you for sharing your experience. We’re glad to hear that the investment in growth, development, and internal opportunity has had such a positive impact during your time here. It’s especially great to know that the support, feedback, and recognition you’ve received have helped accelerate your learning and career progression. Glad to be working with you!
1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Not many pros to talk about

Cons

This is an insane place to work. They will try to use a mind coach to convince you that it’s normal to feel pressure, manipulation and fear every day at work. The goal post continues to move higher and expectations can never be met. They have incompetent managers who have no external experience, just desperately trying to meet a company goal that’s not possible. You’re just a number, no one actually matters at this company.

5.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Learned a lot while there!

Cons

Requires a lot of dedication but worth the investment.

avatar
ReliaQuest Response
9mo
Thank you for the review, We appreciate your feedback and are glad to have you on the team!
Viewing 1 - 3 of 4 Reviews

Glassdoor has 780 ReliaQuest reviews submitted anonymously by ReliaQuest employees. Read employee reviews and ratings on Glassdoor to decide if ReliaQuest is right for you.