Remitly Customer Protection Associate reviews

This workplace is one of the worst places that I have ever worked in. Between the management and higher up working here nothing is good. The pay which you get does not even come close to what we deserve. You have to do a 2 week shift rotation going from working a 6am shift to a 12am shift. You don’t get shift allowance. They do not pay you properly for Sundays (supposed to be time and a half but you’d be lucky if you get that in your pay). A lot of things were promised when we first started such as normal working hours and only one late shift a month. Also promised that we would rarely work the weekend but now we are working most weekends. We also have only one day break in between a 5/6 day shift. The management do not deal with any serious complaints properly such as being harassed in work. This was ignored and nothing was said to the person who did it but instead they are treated normally as if what happened did not occur. The job is supposed to be Customer Protection but what you are actually working is as part of a call centre. You will be dealing with chats and inbound calls for most of your work day. The whole company is around “don’t be afraid to fail” but if you make one mistake you are in trouble for that. Everyone knows your business and if management speak to you in a 1-1 meeting - prepare for the whole floor to know about what went on inside that meeting because within a few moments every single person knows what happened. Every day there are people leaving and it will continue to happen because HR and directors of this company do not care about the employees. It is the most toxic and unfriendly working environment I have ever stepped foot in and I would not recommend this job to anyone.

Toxic environment, micromanagement, terrible schedules, no work-life balance, lies any many other things.