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      Resident

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      Resident reviews

      3.4

      49% would recommend to a friend

      (109 total reviews)

      Eric Hutchinson and Ran Reske

      66% approve of CEO

      55% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Senior management

      3.0

      Career opportunities

      Resident has an employee rating of 3.4 out of 5 stars, based on 109 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Resident employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      109 reviews
      1.0
      Oct 22, 2021

      Get ready to be grinded

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is average for the industry.

      Cons

      Work hours are insane. There is very little training, or documented processes.

      1.0
      Dec 7, 2020

      Would never give it another chance

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can't truly come up with any besides having a moderately understanding manager.

      Cons

      - Long hours with few breaks - Feeling awful for customers from a predatory company and not being able to help - Felt pushed into staying longer due to high turn around because no customer service agent would work here longer than a month, I was unlucky

      5.0
      Dec 31, 2019

      It is what you make of it

      Leadership
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, startup, great pay, engaging management, thorough training. Everyone is very supportive of each other and the culture does have a strong family vibe to it. I moved up pretty quickly after I followed the feedback I was given by upper management. Some people don't react well to feedback and they take it too personally but once you realize that they're just trying to help you, you'll be fine. The description of the job when I got hired was accurate, I never came into this not understanding the impact of it meant to be omni (chats/phones/emails). As for moving up, I was upfront with management about wanting to move up in the company and I got the guidance and feedback I needed to take steps toward that.

      Cons

      Normal stress of any CS job. Yes, it can be demanding at times (what retail/CS job isn't) and you can get bogged down by the constant pressure of being on phones/chats/emails especially during the holidays. BUT, anytime anyone has genuinely needed a moment to gather themselves, it's never an issue if you just ask. This job is not for everyone. Not everyone can handle being "omni". Being a startup, you dont always have the answers to every little question that's asked. All you need to do is reach out to someone for help. I did start as a 1099 contract employee for the first 90 days but everyone does as a probationary period. Lots of other companies do this, though.

      Viewing 28 - 30 of 109 Reviews
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      ReviewsResident reviews

      Glassdoor has 120 Resident reviews submitted anonymously by Resident employees. Read employee reviews and ratings on Glassdoor to decide if Resident is right for you.