Revolut reviews

4.0

76% would recommend to a friend

(5,378 total reviews)
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Nikolay Storonsky

91% approve of CEO

77% positive business outlook

Revolut has an employee rating of 4.0 out of 5 stars, based on 5,378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Revolut employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Jun 9, 2020

Never work at Revolut

Recommend
CEO approval
Business Outlook

Pros

Compensation is pretty in the market

Cons

To be honest, it's the worst company I've ever worked for. Never work here, you will have only regrets and stress. Company and founders don't understand product, technology and good culture at all. You won't be doing product. It's digital transformation company: - 100% top-down company, all design, roadmap, etc. decisions are made by Nikolay Storonsky. You will be only in charge of execution/project management. He is reviewing every new screen and epic every week with every team (Revolut has 50+ teams). All middle managers are just proxies, no decisions, no their own opinions and easily blow you in back. - Not product way of thinking at all, in a year I haven't seen any team made user research and A/B test. All development is done in an absolutely blind way, guided by the supervision of Nikolay. Moreover, all these instruments are prohibited and replace with "thinking deeper" value that means just sit and think a lot. Nikolay personally hates these methods and several times told me that it's for idiots. - The short-sighted, company mostly focused on small improvements that can be done in 1-2 week otherwise it's too much risk and should be cancelled. - Every two weeks you will have a review with your functional manager who will be checking Jira epics and Figmas to verify that you have enough words there, structure, etc. (no one really cares for product stuff) - Did you say strategy? These guys don't have any understanding of their client, such as personas, segments, key pain points, etc. - Never ever question Nik's opinions and decisions! He is always right, otherwise, you are fired immediately. Stronger together!!! That's super sad because there are so many good and shiny managers fooled and hired from cool companies that struggling with topics above and leaving. During interviews, people and recruiters will tell you and even test you on the product skills above but it will last time you will ever use it. From technology and quality perspective company is messy as well: - There are no QA engineers and that's could be ok if you have autotests but Revolut mostly doesn't have it. They do have it only for backend and no one care for web and apps. All QA work is on PO shoulders. Yes yes yes, you will be doing here QA and project management but not product work. And as you can imagine PO doesn't have time and nobody QA it at all. - CTO, Vlad is really obsessed about reviews, reports and can't handle any feedback, the same as Nikolay. Every two weeks you would be measured against 10-15 parameters (most of them are really stupid) and you can't question any decision and situation (such people usually immediately fired). All of this lead to fear of punishment, making mistake - developers producing a lot of small crappy improvements to minimise their risk. - Most of the codebase written in rush by students, so it's really buggy and re-inventing existing technologies and frameworks messily. As you can understand, it isn't a modern stack and very hard learning curve. Based on the information above it's pretty clear that you won't be trusted and company culture is very toxic. They call it A-players or champions. We should hire and retain only them. In practice, Revolut fires everyone who is average or below it - you should be excellent. Last mid review we were told that we doing just feedback sessions. All this information was used to fire people immediately, even with average feedback. Most of the senior managers are just kids, doing that they were told. It's their first job, their working here for 2-3 years and haven't ever seen how good job should look like. So, you will have a fun time.

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Revolut Response
6y
Thank you for your review, we’d like to address some of the points you’ve raised. There are channels for you to escalate some of your complaints, and we’d urge you to speak to management so that they can address some of your concerns, especially around ways of working. However, we do have robust A/B systems in place as well as research, and these are personalised according to each Product Owner’s approach. We’d ask that you to escalate this and ensure you’re getting the help you need to put these in place. Your functional manager is the expert in your field who should help you to develop your skills further. We’re sorry to hear that you don’t feel that you’re getting the support you need in your regular meetings. We’d ask that you speak to HR or your line manager if you feel that you’re not getting the support you need. We’re also working on various ways to improve feedback in performance reviews, announced recently in our town hall. Revolut’s performance review process includes time for informal and formal check ins on performance. Where people have been let go after a performance review, this follows formal review and discussion of their performance and where the company believes that the employee has not achieved the expected performance. We take any claims of unfair dismissal really seriously, and dispute that someone would be let go on the grounds of disagreeing with anyone. We do recognise that we’re a relatively new company, and we still have some growing to do in terms of culture and management. Please know that your feedback on this matter is being taken into account and will be sent on. Lastly, we’re proud of our leadership and their drive and determination to build a financial superApp that makes life easier for all our customers. Maybe, as in other startups, our enthusiasm sometimes runs away with us - so we’ll take your comments on board. Thank you.
2.0
Sep 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Great brand, seriously innovative product(s), decent benefits.

Cons

CEO deliberately sets unachievable targets. Expect weekend work and for this job to be your life. You'll hear lots of people rambling on about A players and Rocket Ships. Lots of young and academically gifted managers, with no life experience or ability to actually manage. This place will test your mental health.

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Revolut Response
5y
Thank you for your review. We’re a business that has grown very quickly to meet the needs of our customers and we know that our goals demand a lot from our people. We know that Revolut won’t going to be right for everyone, but we never want people to have a negative experience with us. We’ll keep on looking for new ways to support our people. We’re proud of our ambition so we’re glad to hear that you admire the brand and its innovation. We wish you well in your future career.
2.0
May 2, 2020

A lot of good people around but culture is awful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

* A lot of passionate and talented people around; * Quite high salaries; * You can get a promotion and/or stock options after half-year performance reviews; * The company offers relocations if you're interested.

Cons

* The company positioned as an Agile company. Now there are a lot of managers, managers of managers, heads of managers, etc.; * Plans are constantly changing; * The CTO wants every developer to use TTD, but in reality the process of software development is often NDD (Nik driven development) as Nik personality likes to set not achievable goals and to push "product owners" to deliver things in extremely tight deadlines (using his own motto "get **it done"). It leads to long working hours and burnouts. You can't say anything good about quality in such an environment; * No QA (literally: there are 3 QA engineers, who are working with mobile developers, no QA for the frontend or backend at all); * Recently they added 2 other opportunity to fire people. This is 2 additional performance periods (so it's 4 performance periods a year). They call it "performance checkpoint" and it happens quarterly now. With the only difference: there is no way to get a promotion or bonus, but you can get fired; * The performance review process is broken: you can ask people to review you, but the only opinion which is important is the opinion of your "product owner", which obviously can be biased + "product owners", as they are mostly non-technical people, don't really understand what exactly you've done + last "performance checkpoint" all the POs were ultimately asked to decrease marks they set for their team members; * As a result they started to fire people without warnings (about 100 people this quarter based on some internal rumors); * The way how they fire people is awful: this is an often case, when you have a meeting with a person in the morning, but next day you see just "Account deactivated" in Slack; * They use the "product owner" term which can sound like this is a position described in some Agile frameworks, but don't let to fool yourself: this is just a word they use to call ordinary product managers. Most of them don't own their products and act as proxies between Nik and a team. Also, micromanagement is one of the favourite strategies to manage people; * You never know what you should do to get a promotion or a pay raise. The only way to get is your "product owner" specifically asks to promote you, but considering they fire people (and "product owners" as well) often, there is a chance to find yourself in a team with a person as a manager who barely knows anything about you and how you've worked.

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Revolut Response
6y
Thank you for your honest review. In the fast changing fintech landscape, we do feel it’s critical to be able to pivot to the latest needs of our customers and opportunities available to us, and as an agile organization we should always strive to do this. We appreciate your honest feedback about our management. We have a system where people can benefit from having line managers as well as functional managers, one is task and programme oriented and one an expert in skillsets who can help with realistic expectations and measures. We’re working to support our managers with our Management and Leadership Guild and our Learning and Development Manager is working to create programs to ensure that we’re getting the best out of our management at all times. We implemented quarterly performance reviews, which are common across many industries and give both management and employees a chance to honestly assess whether their work is on track and provide an opportunity to offer more support or coaching if needed, to help people achieve their goals. Revolut’s performance review process includes time for informal and formal check ins on performance. Where people have been let go after a performance review, this follows formal review and discussion of their performance and where the company believes that the employee has not achieved the expected performance. Where people have been asked to leave the business for underperformance we aim to do this with care and sensitivity. Thank you again for taking the time to let us know about your experience, your feedback will be passed on.
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