Reynolds American reviews

3.2

52% would recommend to a friend

(1,798 total reviews)
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David Waterfield

64% approve of CEO

55% positive business outlook

Reynolds American has an employee rating of 3.2 out of 5 stars, based on 1,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds American employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jan 19, 2013

Just resigned

Recommend
CEO approval
Business Outlook

Pros

- Company vehicle, fuel paid for (Employee required to pay $125.00 a month however) - Positive/supportive peers (You essentially learn from them) - Above-average pay for an entry-level position

Cons

- Managers in positions incongruent with ability/interpersonal skills - Indifferent and/or devisive store owners often incapable of true partnership. - Work day is not 8-5; those are the "in the trade" hours. plan on an extra 1-2 hours a day to stay organized and informed.

3.0
Jan 17, 2013

A good resume builder

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Entry level position, many training opportunities. Company car, benefits, work out of home office. Company computer, pay for cell phone and hi speed internet. Work out in the field not in a office. Work independently most of the time.

Cons

Promotion limited based on who likes you and your mobility not your work. Long hours very demanding. Mostly work in retail outlets. Not allowed to think outside the box. Selling tobacco products.

5.0
Jan 3, 2013
Recommend
CEO approval
Business Outlook

Pros

If you want to learn about the CPG industry this is the company for you. You get to consistently interact with key decision makers at the retail and wholesale level which exposes you to all aspects of the business. It has definitely increased my communication and negotiation skills. This is a sales position but you never sale alone even though you do have a territory you manage. I have some incredible coworkers and managers who supports me on a regular basis. It is a competitive group but a little competition never hurt anybody. The tobacco industry is a highly competitive environment which has made me a stronger sales person and better leader. The benefits are top notch. I would be hard pressed to find another company that offered the same or better benefits than this company. The salary, bonus, health care, 401k, company car (insurance, gas, and maintenance paid for), cell phone, etc. they know how to treat their employees right. The goals are a challenge and sometimes I wonder how they were developed but they are attainable if you work smart. It is a sales position so I expect goals. How else are they going to pay me?! But what's incredible is that the job is not commission based. It's not just about me doing anything and everything whether ethical or not to drive the business. They want me to focus on what's right for the business and customer. I have never dealt with a company that consistently pushes me to do what's right for the environment. They encourage me to recycle, gave me a hybrid car, sales material that shares with our customers our sustainability philosophy, offices that are wind powered, etc. It's who they are. The work life balance is just right. They give me unlimited personal and sick days, 2 weeks of vacation right off the bat, and 11 holidays. They expect me to get my work done and rightly fully so. Who wouldn't? There might be a couple of days after I get home that I have to catch up on some paperwork but its not complicated work. A little less reports would be nice though. Managers are young, a little inexperienced, perhaps arrogant but they're great if you know how to manage them. Sounds funny, but I'm a sales person. A good sales person must be able to adapt their communication style in order persuade customers, coworkers, and managers in order to achieve the result you're looking for. Overall, I am really enjoying my experience with this company. If after a few years I'm not in the position I'm hoping for within this company, I have no doubt the skills I am gaining from my time here will benefit me in any other industry.

Cons

Some of the more tenured reps keep referring to the "good old" days when things were more relaxed and not so goal driven. But they also said they got paid only half what they're currently getting paid and without any of the current benefits. Did they expect to get paid more for less work? This is a business. If we don't do the work why should we get paid? They also said the culture has changed for the worse. Honestly, I enjoy this work environment. Probably because I don't know better and that's fine with me.

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Glassdoor has 1,906 Reynolds American reviews submitted anonymously by Reynolds American employees. Read employee reviews and ratings on Glassdoor to decide if Reynolds American is right for you.