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Reynolds and Reynolds

Engaged Employer

Reynolds and Reynolds reviews

3.5

65% would recommend to a friend

(2,359 total reviews)
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Chris Walsh

82% approve of CEO

61% positive business outlook

Reynolds and Reynolds has an employee rating of 3.5 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Reynolds and Reynolds employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Steady (albeit low, according to industry standards) paycheck. Onsite dining room that serves good food -- the cookies are excellent.

Cons

Sexism: There are no women in positions higher than supervisor at Naked Lime. At the company birthday party, only two women won company-wide awards (from parent company Reynolds and Reynolds), out of 10+ awards that were given. Racism: In IMN, there have only been two associates terminated, both of whom have been black women -- two of the three black associates ever employed in that department, actually. No black men have ever been employed in that department. One supervisor even relentlessly bullies the women of color on her team, until they are terminated or forced to quit due to health issues. Favoritism: While favoritism is expected in a work environment, it is absolutely glaring and unprofessional at this company. If you are your supervisor’s favorite, you can arrive up to 30 mins late and not get so much as a slap on the wrist. If end up the bane of your supervisor's existence (most of the time through minor mistakes), then your life will be made as miserable as possible. Even worse, the director of NLM also has this tendency. Everyone is micromanaged, and supervisors must be CC’d on every email you send -- to your 60+ clients, no less. Environment: There are no windows and bright, curious, recent college grads are turned into sad-eyed cubicle mice that launch emails all day. While commission is presented as an “additional” benefit during the interviewing process, your job security absolutely depends on you meeting certain (pointless) benchmarks each month. The additional income is a pittance for the amount of work it takes to meet those benchmarks, and if you decide to work past your regular hours, you will not get paid overtime. And even if you do well and embrace your status as favorite, you will probably be stuck in middle management for a decade or longer. Administration: THERE IS NO HR DEPARTMENT, and while this might not sound terrible at first, it definitely can be -- especially in regards to sexual harassment and being under middle- and upper-management that relies too heavily on favoritism and not enough on logic and good business sense. An associate sexually harassed a former associate for months, sending her love letters and even trying to inappropriately touch her in an after-work function. Yet her supervisor did not like her, and she felt her voice and concerns would go unheard. It is not easy to speak up, and most especially if the environment you navigate for work is hostile and unsafe. Fast Facts: Your experience at Naked Lime is solely reliant on your supervisor. In the past 12 months, there has been a turnover rate of approximately 40% for the IMN department. Clients are rapidly canceling because the IMN program is dated and clunky. Upper management wants to start penalizing people for not meeting on particular benchmark by taking money from their already low paychecks. Upper-management is encouraged to leave reviews on here to even out the rating. If you smoke cigarettes, you will be fired, regardless of performance. As account managers, we are trained to treat our clients like walking money signs, not people.

1.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

- They hire entry level - You are given a company car, gas card, laptop, ipad, iphone - Travel expenses paid, including monthly trips to Dayton OH - ALOT of time for the first year is spent basically doing nothing, sitting at your "home office" or watching account managers do their jobs - Very descent base salary first year - Fiscally youre taken care of, most AMs are making 6 figures within their first 3 years

Cons

- With all that free time comes expectations - You report every movement you make throughout the day to an app on your iPhone (clocking in at or before 8am at your home, when you walk out the door of your home, when you arrive at the dealership, when you leave said dealership, when you start lunch, when you end lunch, when you attend to non-business related activity, when you are done for the day and are on your way home, when you walk back through the door of your home) which also tracks your GPS coordinates every moment of the day - This information is neatly compiled into reports that are closely monitored by your "Trainee Manager" in Dayton who then contacts you to ask why you have been clocking in 15 minutes late in the morning, why you haven't been spending more time in dealerships, why you aren't writing about what you did in the company's CRM tool, why you are doing this, why aren't you doing that, followed by threats of termination if your behavior isn't immediately improved - You get the feeling your employment is being held hostage by Reynolds, with routine threats of disciplinary action "up to and including termination" for any deviation from their strict paper trail and behavior protocols - You are a full time trainee, and you are training to become an "Account Manager," but you're told to not inquire or take interest about where that eventually leads, what available territories there are, or what that transition for you will look like. You feel like you are in a state of limbo, not knowing where you're going, not knowing whats going to happen, only being told that its isn't your responsibility to worry about when or where you become an Account Manager, to "keep your head down," and to focus only on your training - Frequent random drug tests, including for tobacco, everyone gets tested at least once a year, even guys who have been in the sales force for more than 20 years - Very negative atmosphere all around, most people don't like working there, most customers don't like Reynolds predatory business practices, everyone remembers the golden days before Reynolds got bought in '06 - Very stuck up, humorless, excessively professional management - I quit after 10 months because i got the feeling that sales management wasn't really looking for talent, acumen, intelligence, or charisma. That's not what the training (up to a year and a half's worth) is about. The top of the power vertical simply wants its people to do exactly what they are told to, when they are told to do it. I left because I am positive, I think independently, I am creative. During that first year as a systems sales trainee you are being very closely vetted, and what they are looking for, and even try to cultivate, is strict obedience. They are looking for people who are willing to perform the endless number of tasks expected of them as an Account Manager, even when most of those tasks are non-revenue generating. I got into sales cause I'm a free bird, not a tool. I had no problem walking out.

1.0
Apr 18, 2017

So many fake reviews!

Recommend
CEO approval
Business Outlook

Pros

They hire people with no experience. 6% 401k matching.

Cons

Do not believe all these positive reviews! Seems management and/or marketing has been asked to inflate the company image. NO ONE in Houston thinks this is a desirable place to work. Only accept a job here if you are desperate, which was exactly my situation. Get your experience and get out. The pay is pathetic, the company culture is very stuffy and old-fashioned, and the product they put out is mediocre at best. The "CEO" is in his eighties now...is he even still mentally competent to run a huge business? The president up and quit recently...does he know something the rest of us don't?

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