Pros
Decent starting wage. Health benefits. Small yearly bonuses.
Cons
The workplace and employees can be unprofessional at times. Some sketchy employees. You can’t trust your coworkers and managers. Be wary of your coworkers because someone is always complaining about something or someone to management. The managers are always looking for reasons to fire someone. They have fired some people who have been there for years because a manager decided they didn’t want them there anymore. They are not nice to new employees and the place is cliquey. The company operations and some of the people were still stuck in the 80’s. It takes a couple of years to get promoted. While I was there, they kept track of how many times you were logged off your phones and printed out your phone log and you had to write down the reasons why you were off the phones. It felt like they were trying to micromanage their employees. I emphasize on the don’t trust your managers because they are not your friends.