Everything else , but I will highlight:
-Misleading expectations in interview: they say only your performance matters for KPIs and graduation, but it is not true because later in process if pricing team can't beat competition rates they "punt" your work and you get no credit towards your quota minimum for bills pulled "the key metric".
- its a total craps shoot. You might book 10 appointments in training , but depending on the type of company those bills are coming from and getting approved for, the process could take over a month. I know people who booked appointments for bills that would have had them graduate at the end of training and were still fired BEFORE the appointment held. Very Shady. You have two months in training (really 5 full weeks calling full speed, only I had about 4 due to holidays) to hit the graduation hurdle. Punted bills? AE refuses to meet with your appointments because they want to use Teams over Zoom or are in area they dont like?? Too bad, its on you, the SDR. Typical sales trap - its on you and your fault ALWAYS. AE only wants to meet certain times and u cant book until a week or two later? Your fault. Figure it out. The AEs are not your friend in this job and actually are a barrier between you and your appointment holding- in my experience I lost 3 appointments being held because no AE could take the appointment when prospect wanted.
- more focused on useless KPIs then results. I was doing well in this role and would have graduated if not for a punted bill (out of my control). But my performance dropped drastically when my sales coach pulled me in a meeting and said I needed to make more calls/hit useless KPIs. Aimlessly trying to hit numbers like this is a massive time waster and hurt my end result. Well targeted calls is necessary for this industry, but they made it clear to shoot for KPIs .
- company fired me based off Bill goal metric which I would have surpassed if they approved a perfectly qualified bill by their own standard. My job was to qualify accounts, not analyze room for savings in bills. This company is blaming new sales reps for things not in their job description.
- limited market/ comparing markets. The company has you set in one market only and if you are in an old one , good luck. 80% of leads I found were taken by another rep already. 15% already in our CRM and contacted before(not always a bad thing tbf) and 5 % were fresh but often "too small" for our services.
- Sales Coach acted like I would be kept on for strong performance but unlucky breaks with approved bills, but HR called me the day after new years to fire me for not hitting quota. Such a joke as I was a trainee often highlighted by management in first month and a half of training before the holiday dead season hit.
- really bad Prospecting tool in CRM, need to get creative to generate good leads, but there is virtually NO prospecting time for trainees. Good luck getting quality calls on a regular basis. You are basically encouraged by management to call the same 300 bad leads over and over again as they put a focus on hitting call volume and act like if you are prospecting as a trainee you should have been calling.
