RoadRunner reviews

3.5

73% would recommend to a friend

(326 total reviews)
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Graham Rihn

76% approve of CEO

61% positive business outlook

RoadRunner has an employee rating of 3.5 out of 5 stars, based on 326 company reviews on Glassdoor which indicates that most employees have a good working experience there. The RoadRunner employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

326 reviews
1.0
Apr 8, 2020

Account executive

Recommend
CEO approval
Business Outlook

Pros

Hardly any pros. Nice office location, young environment

Cons

Micromanagement. Sales leaders roles have no experience in management. No presence of an HR. Company is male dominated run by a bunch of high school friends who are quick to point the finger. Drama in the office. Highest turnover rate I have ever seen. Low salary with a lied about commission structure based on quotas that are impossible to meet. Expect to be on the phone the entire day and having your calls being listened in on.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner. We strive to create a positive, energetic, encouraging office environment, where all employees are comfortable, motivated, and inspired to professionally grow and develop. Micromanagement is something that we frown upon at RoadRunner. RoadRunner strives to give every employee the autonomy to make their own business decisions, while encouraging everyone to bring their ideas to the table. RoadRunner Recycling takes pride in promoting its employees from within on both the Inside and Outside Sales Teams. It's essential to recognize that the VP of Sales, Director of Sales, All Regional Sales Managers, All Market Executives and Senior Account Executives, once started in an Account Executive role, just like you, and were promoted through the ranks. Unfortunately, the Account Executive role is not for everyone. As you know, the AE role is a constant, hustle and grind. Thanks again for your review, as we wish you all the best in your future endeavors.
5.0
Apr 7, 2020
Recommend
CEO approval
Business Outlook

Pros

I joined RoadRunner a little after the first round of funding when it was still in a start-up phase. I could not have asked for a better opportunity out of college as my first job. I learned more about business, professionalism, and how companies make decisions in around 2 years at RoadRunner than I would have in 5 years anywhere else. The team, from sales, to finance, to operations, to tech, to the C-level executives, made you feel welcomed and a part of the team from day 1. My manager had a very high-up position and yet he still made time to discuss any issue or question I had in the moment. If he was busy at the time, he made sure to get in contact with me as soon as he could. It meant a lot and motivated me to do the best that I could day in and day out. The supporting team around me was always quick to answer any questions or give me the info I needed to get my job done in the best way possible. There is a very dedicated and motivated team of people at RoadRunner, and unlike most companies, they will make sure that you have the tools to succeed. They want to see you succeed, because they realize when you succeed, the company in turn succeeds. Don't be intimidated or demotivated if when you say that you want more responsibilities and tasks on your plate it doesn't happen right away. In due time, you will get it. If you're not ready, they will work with you and make sure you have the tools to take on the responsibility and role that you desire within the company. There is a lot of opportunity for mobility when it comes to management and between departments. It's not uncommon to see people from other departments move to another that will be a better fit. Again, if you have the drive and will to do good work and make the best out of your position, even if it is something you're not happy doing, they will realize that. You will not just get tossed to the side if you come in with the desire to succeed and show it. The mission is great. The idea is novel and taking the country by storm. It's not uncommon to walk around areas of the city and see RoadRunner's recycling bins at numerous businesses. It's especially rewarding to see it if you knew you played a role in getting those bins there. A lot of people hesitate to recycling because it might cost them extra to do so through regular means, but the unique approach put forward by RoadRunner has actually allowed companies to save money while implementing a robust recycling program. It's an incredible mission to be a part of. If you're a fan of working in the city, RoadRunner is for you. It's located in a prime area of Downtown Pittsburgh where there are tons and tons of restaurants and things to do for lunch and after work. Never a dull moment. I'm not sure about what has been added in terms of benefits since I left, I know there were talks of 401K's and parking payment assistance when I was leaving, but they had a very generous PTO and health/dental/vision insurance policy when I was there.

Cons

Ultimately, thinking back on why I left, the "cons" I had at the time were really not "cons," but growing pains. Start-ups are going to have a lot of growing pains. My best advice if you are caught in the middle of that is to not be afraid to speak with your manager and never give up. They will help you. They will work with you. Other than that, the only thing I can think of is going to be your typical office issues. Drama, favoritism, cliques, but at the end of the day, every company will have that in one way, shape, or form. It's something I've learned that you cannot escape in the real world. The answer is not the old "if you can't beat it, join it" adage, but to rise above it. Do that at RoadRunner, and you will succeed.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner, especially since you're no longer employed by the organization. Your honest, transparent feedback is greatly appreciated. It is only because of employees like you that we have achieved so much success. Wishing you success in all your future endeavors, RoadRunner Recycling
2.0
Apr 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Mission of recycling and reducing waste is something most people can understand & support. Prospects want to recycle and will listen to recycling information.

Cons

There isn't much value to the prospect other than lowering their monthly trash bill. Method of their process is: Throw mud at a wall & see what sticks. The sales leadership should step aside and hire a few experienced sales leaders who know how to build value & deliver on that so their sales reps have more value to offer prospects. If you have any sales experience at all, avoid looking here for a position. The recycling portion is only 5% of this sales process, but 95% is the sales rep being a trash broker.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner. Please know, we do take all former employees’ feedback very seriously. RoadRunner has over 5,000 clients, operating in 10 cities, across the United States. We partner with business in all sectors of industry to implement clean stream recycling in addition to a cost savings. The RoadRunner business model is proven to provide a clear definite value to all our clients by creating a more efficient waste and recycling program, in addition to saving them money. Wishing you success in all future endeavors, RoadRunner Recycling
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Glassdoor has 329 RoadRunner reviews submitted anonymously by RoadRunner employees. Read employee reviews and ratings on Glassdoor to decide if RoadRunner is right for you.