Rocket reviews

3.4

52% would recommend to a friend

(5,628 total reviews)
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Varun Krishna

65% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,628 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Jun 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Great places to learn sales, and to get your licenses.

Cons

QL made be believe that this was the place to retire, that they were gonna take care of me, that we have a war chest when the market goes down we can still payout our team members. For the last 5 months, I haven't made anything, I brought this attention to QL, they told me that it was my mindset and I was in the wrong. When your sitting for 4 hours in a row only receiving a couple leads that don't qualify, the company at some point has to look at themselves. Ever since refinance went down they chose to send its priority lead flow to its team members who have been at the company for 7+ years, and basically getting rid of bankers who have been here for less than 4 years. They then hire on a whole bunch of new bankers because they rather have a new banker who can write couple loans a month, pay them less per loan than the banker who can write a lot more loans and make extra per loan. I have multiple friends who where better than me and the same thing was happening to them. A lot of people are quitting because of the way we are treated. They say its you, you, you, and never reflect on themselves.

1.0
Nov 13, 2018
Recommend
CEO approval
Business Outlook

Pros

40 hour work weeks now – that’s about it.

Cons

I stumbled on this website because I’m actually a current employee for Quicken Loans, and I find myself seeking other career opportunities at this point. I wasn’t going to leave a review, but after seeing some of the “5 Star” reviews, which boast about the company’s “excellent growth opportunities,” and appear to be staged reviews, I felt an obligation to leave an honest review being a long time employee. Firstly, there is NOT a lot of growth here. I’ve been a top ranked underwriter for the better part of 3 years now. These are the opportunities available – 1) stay in underwriting, which pays fairly well, 2) become a leader in operations, which doesn’t pay as well, and work an additional 20 hours a week, with the slim chance of one day being offered a director role (far and few in between) or 3) move to another area in the company for a drastic pay cut and have to work may way up again, and hopefully will make near what I’m making now in around 3 years, and reach the salary cap at that point. Quicken doesn’t even offer merit raises in operations anymore, how does that promote growth? I’ve been with the company for nearly 10 years, and make the same as some people who’ve been with the company for 2 years? Another issue I’ve noticed on these reviews, people talk about the great “benefits and perks,” Sure we have benefits, just like all the other organizations out there, what makes ours so much better? Nothing, if anything some are actually worse. For example, our 401K match is capped at $2,500, that isn’t much, especially if you’re serious about retirement; most companies do 6% or even 8% with NO cap on matching contributions. Also, we just went over our benefits for 2019, and guess what, premiums are going up, and benefits are getting cut (decrease in HSA spending account). Quicken has continued to cut benefits year after year, and new comers aren’t aware of this, but us tenured employees are, and we see these changes and understand the company is going backwards in a lot of ways. You would think as our organization grows, that premiums would go down, especially with all the young fresh recruits that have joined, but it’s the exact opposite. Perks – that would be something like working from home, which I use to be able to do every day, and now I’m lucky if I can do it twice a week. I could go on and on about the decline of the company in the past year or two, but at the end of the day, I have a job and should be “grateful” for it. The best advice I can give, is, if you’re researching and considering employment with Quicken, to keep looking. Otherwise you’re just joining a company with a culture that is already going backwards - we may have “record numbers” and “increased market share,” but that isn’t reflected in employee pay, treatment, or benefits anymore.

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Rocket Response
7y
Thank you for taking the time to write this review. We greatly appreciate your constructive feedback and believe that it would be best if we discuss your specific situation further. Please reach out to us at Lisa@quickenloans.com.
1.0
Sep 10, 2018
Recommend
CEO approval
Business Outlook

Pros

The company has great benefits

Cons

I used to have pride for this company and truly enjoyed where I worked, I sadly can no longer say this. I am stressed everyday of the week due to the extensive firing the company has been doing the past year in the underwriting area, and as of late they have picked up the pace. It seems that they are letting go of people that have tenure 7 + years and more, not sure why this is but it is trending. The very foundation this company was built on and what they used to pride themselves on is completely gone, it used to boast that they weren’t you’re typical bureaucratic corporation, Well they are. Everyone’s morale is low and for the most part everyone is stressed and worrried if they are going to have a job. People are getting verbals and written up over minor/trivial things, they pile these up to put into people’s files (drive) and in the long run after having enough minor things to fire people. It’s awful to see and know people you have worked with for many years are dropping like flies. You have to ask yourself how do so many people work for a company 10 + years with no issues to all of the sudden start getting written up and then in 2 months time they are getting fired. Quicken loans has no empathy and does not care for their employees that have been loyal for so many years; I honestly do not understand how they are ranked as one of the best places to work; if this was 7/8 years ago sure but not today’s QL, it is just a shell of the company that I started at 12 years ago. I am still employeed and trying to fly under the radar because I cannot afford to get fired, but I am actively seeking employment outside of QL I can no longer drink their watered down kool-aid. The company has boasted that they’ve brought jobs to Detroit well now they are adding to the unemployment line. It’s truly disheartening.

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Rocket Response
7y
Thank you for your feedback. We are committed to creating a comfortable, transparent and collaborative environment for all of our employees, so we are disappointed to hear about some of your experiences. We value your feedback and want to continue to improve. So, if you would like, please reach out to us at Lisa@quickenloans.com, and we can discuss your specific situation further.
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