Ross Stores reviews

3.2

50% would recommend to a friend

(11,203 total reviews)
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Jim Conroy

62% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,203 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
3.0
Apr 21, 2022

Challenging culture

Recommend
CEO approval
Business Outlook

Pros

Great business model and continued opportunity in off-price. Very talented buying teams.

Cons

Culture does not foster openness and 2-way communication, have to be very careful what you say and "fall in line" with senior leadership direction. Not in the culture to say "good job" and celebrate wins. Hyper-focus on what not doing well.

1.0
Feb 20, 2022

No diversity

Recommend
CEO approval
Business Outlook

Pros

The only pro was the yearly Bonus

Cons

Absolutely no diversity. Hardly no people of color were in upper management when I was there. I went to HR several times regarding managers treatment of me, and being skipped over for several promotions. Nothing was ever done. Manager is still with the company doing the same thing. If you go to HR regarding your manager, you will never see the light of day. Manager pretty much determines the amount of your bonus.

2.0
Jan 20, 2022

Don't do it

Recommend
CEO approval
Business Outlook

Pros

For college students looking for a job its great because very few jobs will work around your class schedules, but I will say be careful which managers you ask for help with this.

Cons

Literally everything. I will say when you go to work here there is no point of working hard and having the best numbers in anything, especially if you are a black woman. They will always go around you for job promotions and sometimes you may even be training the person they just gave a promotion, even when you already know how to do everything. And once you just ask questions as to why that person received a promotion over you (simply asking for constructive criticism) they will almost always pull out that you are "aggressive" when you have literally never in your life even raised your voice

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Ross Stores Response
4y
Thank you for your feedback. Diversity management is an important skill we want Managers and Associates to possess. You’re right, diversity isn’t just about the numbers; it’s the key to growth in our competitive retail marketplace. We want to continue improving our training programs, so we will communicate this with our Learning and Development team at Ross. We hope to continue developing more effective training programs to address this concern.
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