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Rula

Engaged Employer

Rula reviews

4.2

87% would recommend to a friend

(308 total reviews)
avatar

Josh Bruno

86% approve of CEO

86% positive business outlook

Ratings by category

4.5

Work/Life balance

4.4

Diversity & inclusion

4.3

Culture & values

4.1

Career opportunities

4.0

Senior management

4.0

Compensation and benefits

Rula has an employee rating of 4.2 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Rula employee rating is 22% above average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Reviews by job title

308 reviews
4.0
Apr 15, 2023

Clients great!

Licensed marriage and family therapist (lmft)
Recommend
CEO approval
Business Outlook

Pros

Clients are responsible and no show rate is very, very low. Pay is average Usually get clients when open

Cons

Support staff give different answers causing confusion. They also don’t take responsibility for their mistakes or respond when wrong. Another staff will eventually respond and redirect you to their provider resources which doesn’t help because they don’t follow the guidelines I do know very well The recently created additional paperwork is way more intensive than most other companies, even county clinics. It’s a huge issue and you get 7 minutes which is not possible. Excessive documentation has me wondering about changing companies.

avatar
Rula Response
3y
Thank you for taking the time to share feedback, and we are sorry to hear that you have had an unsatisfactory experience with our customer service. While our Support team has a 95% satisfaction score from therapists in our network, we aim for 100% and are investing in training and tools to help our agents get therapists better answers quicker. Regarding recent changes to our notes documentation, we pride ourselves in our clinical approach and want to ensure the best standard of care for our patients. With that in mind, our Engineering teams are working hard to implement changes that improve the therapist and client experience. We appreciate your feedback and sincerely hope you'll continue to be a valued provider in our network; if you want to share anything else, please email us at feedback@pathccm.com.
5.0
Oct 25, 2022

Super sharp & fun people. extremely motivating mission

Product lead
Recommend
CEO approval
Business Outlook

Pros

+ Extremely sharp people, who are also a lot of fun and value a healthy work life balance + Very motivating mission of the company, which is taking a very ethical approach to delivering therapy covered by your insurance + Ton of trust/ownership of your work + WFH model is (surprisingly for me, I was skeptical!) extremely convenient and I'm not sure I ever want to work in an office again

Cons

Really none! I'm very happy here

Viewing 34 - 36 of 308 Reviews
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Glassdoor has 575 Rula reviews submitted anonymously by Rula employees. Read employee reviews and ratings on Glassdoor to decide if Rula is right for you.