SAP Client Support Analyst reviews

3.7

69% would recommend to a friend

(111 total reviews)
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Christian Klein

53% approve of CEO

62% positive business outlook

Client Support Analyst employees have rated SAP with 3.7 out of 5 stars, based on 111 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. SAP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

111 reviews
1.0
Dec 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Casual and for the most part informal culture There was an OK work/life balance Snacks/games/distractions available Weekly happy hours Young and vibrant co-workers Time off is generous both vacation as well as maternity/paternity (SAP benefit)

Cons

Criteria for worker evaluation is not clearly defined. Transparency from management level is almost non-existent Not a great place for minorities (especially at the Management level). This does not apply to SAP as a whole who has a great track record for diversity. Favoritism and "it's who you know" system definitely rules the office. (you will have to actively seek out opportunities in order to "shine". By signing up you automatically start your "brand" which will follow you throughout your time here (will hamper opportunities if it's not considered excellent). People are asked to do a ton with the most minimal of resources (time, staff, etc.)

3.0
Nov 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing Benefits, great in office perks such as soda and coffee.

Cons

Management is out of touch with employees. Lack of communication from management.

2.0
Sep 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexi benefits and health insurance cover

Cons

Unplanned GTM Politically driven mid managers Sales plan undefined , hampering variable salary for sales team

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SAP Response
8y
We are sorry to hear that you have had a negative experience with your manager and would like to let you know that we have a dedicated HR team on site who would be open to having a confidential discussion with you to find out more information. This would then allow training and coaching on best practice when delivering feedback to be given to our newer managers and to ensure that bridges are continually being built.
Viewing 91 - 93 of 111 Reviews

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