Does SERV pay their employees well?

According to anonymously submitted Glassdoor reviews, SERV employees rate their compensation and benefits as 1.8 out of 5. Find out more about salaries and benefits at SERV. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at SERV?

8% of SERV employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SERV 2.0 out of 5 for work life balance, 1.6 for culture and values and 1.7 for career opportunities.

What are the top reviewed jobs at SERV?

Residential Counselor (36) , Residential Program Manager (8) , Counselor (7) , Program Manager (5) , Direct Support Professional (DSP) (4) , Coordinator (3) , Partial care counselor (3) , Director (2) , Mental Health Counselor (2) , RPM (2) , Registered Nurse (2) , Senior Counselor (2) , Social Worker (2) , Vocational Skills Trainer (2)

What are the pros of working at SERV according to real employee reviews?

"Good opportunity to lear the skills of the trade." ((in 4 reviews)); "Consumers were awesome and some staff." ((in 3 reviews)); "pays decently and overtime always available" ((in 3 reviews)); "Honestly, I have been with the company for a few years and I truly believe it is a good place to work, good people, excellent benefits, great staff, good starting salary for Residential Counselors." ((in 2 reviews)); "Learned a lot about how the state works." ((in 1 reviews))

What are the cons of working at SERV according to real employee reviews?

"The pay is low & the company “upper management”gossip all day and backstabb and lie on the counselors." ((in 22 reviews)); "Management was horrible expect for one and the hours I worked (overnight) sucked." ((in 9 reviews)); "Leadership was horrible" ((in 5 reviews)); "The supervision was horrible and inconsistent when it occurred." ((in 4 reviews)); "Favoritism is apparent." ((in 3 reviews))

What are the top reviewed SERV locations?

Ewing , Clifton , Trenton , Cranford , Middlesex , Piscataway , North Brunswick , Paterson , Lawrenceville , Edison , Elizabeth , Hillsborough , Jersey City , Keansburg , Kenilworth , Monroe Township , Passaic , Plainfield , Roselle , South Plainfield , Union , Princeton , New York , Smyrna , Hamilton , Ewingville , Lawrence

SERV reviews

1.8

8% would recommend to a friend

(124 total reviews)

Regina Widdows

4% approve of CEO

7% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

SERV has an employee rating of 1.8 out of 5 stars, based on 124 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The SERV employee rating is 52% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

124 reviews

1.0

Jun 30, 2026

Great consumers, but poor management and low pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Consumers were awesome and some staff. Decent benefits.

Cons

Poor pay, horrible management, no one takes accountability, lack of teamwork and cohesion. They are concerned over dollars and not people (both staff and consumers).

1.0

Mar 29, 2026

Skeptical Hiring process from the beginning

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Lenient with experience requirements (it’s beneficial for the person being hired but it’s questionable for the people receiving the service)

Cons

Everything, from workload, to magement, pay etc

1.0

Mar 9, 2026

A sad excuse for non-profit organization

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Decent benefits and some opportunities to do overtime

Cons

No standards in the hiring process leading to extremely unqualified co-workers, lack of relevant training in regards to the actual job requirements, poor pay, consumers tend to not get their needs met, disregard for employees from middle and upper management

Viewing 1 - 3 of 124 Reviews

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Great consumers, but poor management and low pay

Skeptical Hiring process from the beginning

A sad excuse for non-profit organization

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