Does SERV pay their employees well?

According to anonymously submitted Glassdoor reviews, SERV employees rate their compensation and benefits as 1.8 out of 5. Find out more about salaries and benefits at SERV. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at SERV?

8% of SERV employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SERV 2.0 out of 5 for work life balance, 1.6 for culture and values and 1.7 for career opportunities.

What are the top reviewed jobs at SERV?

Residential Counselor (36) , Residential Program Manager (8) , Counselor (7) , Program Manager (5) , Direct Support Professional (DSP) (4) , Coordinator (3) , Partial care counselor (3) , Director (2) , Mental Health Counselor (2) , RPM (2) , Registered Nurse (2) , Senior Counselor (2) , Social Worker (2) , Vocational Skills Trainer (2)

What are the pros of working at SERV according to real employee reviews?

"plenty time off" ((in 4 reviews)); "The bonus was great!" ((in 3 reviews)); "Good opportunity to lear the skills of the trade." ((in 3 reviews)); "Consumers were awesome and some staff." ((in 3 reviews)); "You can work flexible schedules and be creative with interventions for the consumers" ((in 3 reviews))

What are the cons of working at SERV according to real employee reviews?

"The pay is low & the company “upper management”gossip all day and backstabb and lie on the counselors." ((in 24 reviews)); "Management was horrible expect for one and the hours I worked (overnight) sucked." ((in 10 reviews)); "Leadership was horrible" ((in 5 reviews)); "The supervision was horrible and inconsistent when it occurred." ((in 4 reviews)); "Highest salaries over 180K for doing nothing all day while hard working staff are making less than Walmart is paying." ((in 3 reviews))

What are the top reviewed SERV locations?

Ewing , Clifton , Trenton , Cranford , Middlesex , Piscataway , North Brunswick , Paterson , Lawrenceville , Edison , Elizabeth , Hillsborough , Jersey City , Keansburg , Kenilworth , Monroe Township , Passaic , Plainfield , Roselle , South Plainfield , Union , Princeton , New York , Smyrna , Hamilton , Ewingville , Lawrence

SERV reviews

1.8

8% would recommend to a friend

(124 total reviews)

Regina Widdows

4% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (124 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

SERV has an employee rating of 1.8 out of 5 stars, based on 124 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The SERV employee rating is 52% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

124 reviews

5.0

Aug 14, 2019

Feel Valued

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

I feel extremely valued in my work here. Even the highest executives respect and value people on the lowest rank, which wasn't the case in a couple of my previous positions. Benefits are wonderful and always forthcoming, with health, dental, and vision offered to all full-time staff. Wellness programs are also offered and promoted to all employees. Workers are encouraged to enroll in continuing education (tuition reimbursement is offered!), and there seems to be lots of opportunities for upwards mobility. I can see myself staying here for a long time.

Cons

It feels like sometimes there isn't consistency between the sub-companies of SERV. I think that there isn't a good communication system in place between our many locations.

SERV Response

6y

Thank you so much for your comments. We are happy that you have joined our team and are enjoying the great atmosphere, rewarding work, and terrific benefits. We appreciate your feedback regarding communication: please rest assured that this is an area that is very important to us and that we're working to enhance organization-wide communications and welcome your feedback and suggestions.

3.0

Aug 8, 2019

Great exposure for new grads

Residential program manager

Recommend

CEO approval

Business Outlook

Pros

Working with consumers, flexibility in schedule

Cons

Low pay ,high turn over in staff,

SERV Response

6y

Thank you for taking the time to comment. SERV strives to provide the highest standard of care to the individuals we serve, and we're glad that you find working with our consumers to be rewarding. We want our team members to have positive work experiences, and we take the comments you have shared seriously. We regularly analyze our compensation and benefits package to make sure it is highly competitive. If you have any specific individual concerns, please follow our internal conflict resolution policies so that we can address them.

4.0

Jul 16, 2019

Good environment, messy HR

Vocational skills trainer

Recommend

CEO approval

Business Outlook

Pros

Great atmosphere among staff, rewarding work

Cons

Have had many issues on boarding, such as not receiving important emails and not being put into the electronic system

SERV Response

6y

Thank you for giving us feedback from your onboarding. This information is valuable to us as we work to improve the processes. We have been working hard to upgrade our systems to provide an enhanced candidate experience. We regret that you experienced glitches and missed emails, but we are thrilled that you came on board and are enjoying the great atmosphere and rewarding work. Welcome!

Viewing 103 - 105 of 124 Reviews

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