SPS Commerce reviews

- Have abused their leadership in the market to price gouge customers - Deceptive sales approach, including have exorbitant list prices that are drastically discounted to appear like customer's are getting a huge savings - when in reality we are instructed to lead with 50% discounts in many cases. Since SPS does uncapped annual price increases (sometimes as high as 15%), customer's will eventually be brought up to the list price. Also over promise on implementation timelines and customer support response. (I believe at one point this year our billing department was taking over 2 weeks to respond and general customer support was taking over 8 days. - Do not value or pay for experience, performance or tenure. All reps in the Strategic Account Executive role have the same base salary and OTE for commissions. You could be recently promoted to the role or been a top performer in the role for 10 years....you both have the same total OTE compensation. - Erratic and inconsistent compensation within roles. Some reps make 13+% per dollar sold, others earn 5%. Some reps have territory quotas of $400k and some are $950k. If both those reps hit their quotas, they will make the same amount of money. - Inability to innovate products outside of EDI, constantly attempting to repackage old ideas. Does not appear to have a strategy for when the entire market pivots away from EDI (their core product offering) - Management generally feels that everyone in this role is expendable and replaceable - and this plays out in their approach to customer service

Leadership is the club. You either kiss butt to get in and stay in or you never get in. Executives are concerned with diversification only after George Floyd and push employees to be non-racist, required mandatory training, etc...based on nothing but attempting to look good for St Paul Business Chamber of Commerce. Started giving MLK day off for first time in 2021 only to appear "inclusive". Required mandatory covid tests for remote employees who never came to office nor went to any clients, just to comply with a phony 99+ employee thing. Company claims consecutive growth for 21+ years. Of course they do, if they didn't, stock prices would go down. They are full of it. So many of our clients hate us and can't wait to ditch SPS. Sad, but all the acquisitions I've seen in the last 5-10 years, same outcome. Latest acquisition of Datamasons was way overpaid for, definitely wasn't worth $100+ million, nor most of the executive team they brought onboard. They're all just phony brown nosers who severly lack knowledge of their own system.