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SPS Commerce

Engaged Employer

SPS Commerce reviews

3.7

68% would recommend to a friend

(207 total reviews)
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Chad Collins

53% approve of CEO

55% positive business outlook

Ratings by category

4.1

Work/Life balance

3.9

Diversity & inclusion

3.8

Culture & values

3.6

Career opportunities

3.3

Senior management

3.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

207 reviews

Reviews about "Compensation"

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2.0
Apr 23, 2016

Hard work and high-expectations paired with low pay

Customer support analyst i
Recommend
CEO approval
Business Outlook

Pros

-The best part of this company is the environment they've created and the talent they've hired. You work alongside bright people (young and old; fairly similar age range within positions) who you easily build relationships with -Great company functions -Easy to talk with and to upper management

Cons

These cons pertain to the Operations Department (they may have changed the department title to Customer Success or Customer Operations, but I wouldn't know since they don't communicate well): -They consistently execute internal plans that fail -They offer low pay that isn't competitive against comparable positions at other companies -They tell you that something will happen, but then something different actually happens without communication or explanation -Overall poor communication -Empty promises are often made -They don't value hard work or team leadership -They don't compensate well for demonstrated expertise within the position -They expect you to take on additional responsibility without any prior training

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SPS Commerce Response
10y
Thanks for your feedback and advice. As we have grown over the past few years, it has become ore difficult to keep the lines of communication as open and natural as they were when we were small. Our Global Voices survey also pointed out the need for better communications so we are working on this at the department and company levels. Please, if you have specific ideas, bring them to your manager or HR. We want to continually improve in this area.
3.0
Apr 20, 2016

Customer Support Analyst II

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Younger, fun coworkers and a good place to develop communication and time management skills.

Cons

The compensation is not fair and employees on the support team are overworked.

1.0
Apr 7, 2016

IT NEVER GETS BETTER

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to make Friends at SPS.

Cons

- We were told our compensation was competitive by HR. One month later instead of paying us competitively, they demoted our titles and still expected us to do the same jobs. They told us we were being paid on average 96% of the market average. Now in order to maintain that statistic, they have demoted 100s of employees titles so they can continue to claim 96%. -They say there are a lot of changes and things will get better. I've been here over 3 years and I'm still waiting for it to get better.... -There are a lot of broken promises to keep people in their current positions. People were given made up titles and after the market review they were demoted back to where they started....only to find out they still were not being paid the market average

Viewing 184 - 186 of 207 Reviews
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ReviewsSPS Commerce reviews

Glassdoor has 792 SPS Commerce reviews submitted anonymously by SPS Commerce employees. Read employee reviews and ratings on Glassdoor to decide if SPS Commerce is right for you.