Does SSP Group pay their employees well?

According to anonymously submitted Glassdoor reviews, SSP Group employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SSP Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at SSP Group?

39% of SSP Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SSP Group 2.5 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at SSP Group?

Team Leader (85) , Team Member (71) , Barista (67) , Bartender (47) , General Manager (45) , Manager (43) , Cashier (39) , Assistant Manager (30) , Line Cook (24) , Server/Waiter (23) , Unit Manager (19) , Server/Bartender (18) , Server (15) , Shift Supervisor (15) , Cashier/Barista (14)

What are the pros of working at SSP Group according to real employee reviews?

"Lots of great people work here" ((in 65 reviews)); "Some colleagues were friendly and supportive" ((in 42 reviews)); "Friendly staff and there was free lunch when i was there" ((in 34 reviews)); "Benefits are good and part of a union" ((in 34 reviews)); "Fast paced really good money even during slow season loved the employees and management too" ((in 26 reviews))

What are the cons of working at SSP Group according to real employee reviews?

"Bad management ever i see" ((in 182 reviews)); "Low pay and have to be fully flexible" ((in 84 reviews)); "Managers have to do hourly employees duties because they are always under staffed." ((in 66 reviews)); "Long hours and 3am starts" ((in 58 reviews)); "No training (they insist that it's better to be thrown into the deep end to learn)" ((in 32 reviews))

What are employees saying about SSP Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SSP Group layoffs and their outlook for job security at SSP Group in 2026.

What are the top reviewed SSP Group locations?

Phoenix , New York , Chicago , Ashburn , San Diego , Sacramento , Jamaica , Tampa , Houston , Portland , Milwaukee , John F Kennedy Airport , Orlando , Jf Kennedy Ap , Newark , Salt Lake City , Madison , Dallas , Indianapolis , Sanford , Boston , Los Angeles , Oakland , Colorado Springs , West Chicago , Saint Paul , Memphis , Spokane , SeaTac , Huston

SSP Group reviews

2.5

39% would recommend to a friend

(1,190 total reviews)

George Mboya

19% approve of CEO

35% positive business outlook

Ratings by demographic groups

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SSP Group has an employee rating of 2.5 out of 5 stars, based on 1,190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SSP Group employee rating is 28% below average for employers within the Restaurants & Food Service industry (3.5 stars).

Reviews by job title

1K reviews

5.0

Aug 7, 2016

Great management team.

Line cook

Recommend

CEO approval

Business Outlook

Pros

Great pay and a great management team. They cross train you so that they set you up for success.

Cons

I don't know any cons for this awesome company. Maybe the people applying should be serious.

2.0

Aug 7, 2016

Team Leader

Team leader

Recommend

CEO approval

Business Outlook

Pros

Very international teams. Nice athmosphere. Posibility of trainings & courses, Barista Championships every year etc.

Cons

Very busy. No respect for employees rights, people are working as a Team Leaders and Supervisors without a promotion for 10euro per hr - very low payrate.

1.0

Jul 25, 2016

Team Member at The Spinning Jenny, Manchester Airport T2

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A perfect example of decent, hardworking people in a bad situation. The vast majority of the staff who work for SSP, particularly the managers, are decent, honest people. It's a job where everyone is treated like dirt by the upper echelons (even outlet managers), but gets on with what has to be done. My colleagues and superiors were a decent bunch of people, always respectful of others and understanding of their pain of working for SSP. Everyone hates it here.

Cons

Everything except the people. Well, mostly. -Poverty wages, EXTREMELY early starts for little or no reward (25% premium: 6.70 * 1.25 = 8.38ph), 4am for me but even earlier for others. -Everyone from team members and outlet managers are paid poverty wages for working to the point of sheer exhaustion. -Refusal to pay for references if you come from University (just £10). -The HR department are absolutely DESPICABLE. Where else would you be fined £200 for quitting early? Just because it's legal doesn't make it morally right. DO NOT WORK FOR SSP, EVEN IF YOU ARE AT YOUR LOWEST EBB. YOU WILL QUIT EARLY, AND LOSE £200 OF YOUR HARD EARNED MONEY.

Viewing 1072 - 1074 of 1,190 Reviews

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Great management team.

Team Leader

Team Member at The Spinning Jenny, Manchester Airport T2

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