Franchise company - Much poorer wage & benefits than actual M&S
Pros
Fast paced working environment - Days go in quickly Long opening hours - Can work a different number of shifts Good team of staff - Can get along with everyone
Cons
Actual company is poor. I went from being 30/40p above min wage, to eventually being on min wage with the increases over the years many benefits were taken away over the years. You used to get a 50p/hr if you clocked in on time every shift and no sick days. Now there is a whole bunch of rules to achieve this 50p/hr bonus such as meeting budget 2 months ago, upsell target met(usually unachievable) . Used to get free food from the other SSP units on your break, but took that away. SSP will not spend a penny on improving anything unless they think it will create a return on investment at least double spent, meaning anything to improve staff happiness such as buying a water tank for the office will not be bought as it will not create them any money Constantly trying to run the company on fumes to create larger profits. Meaning a lot of the time the managers are given small wage budgets, leaving the same amount of work to be done with less staff. Staff happiness is never a concern, neither is staff retention. A lot of people leave within first 3 months of joining the company.