Does SWBC pay their employees well?

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at SWBC?

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SWBC?

Customer Service Representative (23) , Payment Reminder Services Representative (8) , Insurance Processor (7) , Manager (7) , Collections Specialist (6) , Software Engineer (6) , Collections Representative (5) , Customer Service Representative (CSR) (5) , Intern (5) , Analyst (4) , Collections (4) , Debt Collector (4) , Financial Analyst (4) , Loan Officer Assistant (4) , Mortgage Loan Officer (4)

What are the pros of working at SWBC according to real employee reviews?

"Great benefits and awesome to learn technical skills." ((in 78 reviews)); "People I work with are great." ((in 27 reviews)); "The pay is good." ((in 24 reviews)); "Friendly coworkers" ((in 12 reviews)); "Easy job and work from home" ((in 11 reviews))

What are the cons of working at SWBC according to real employee reviews?

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 15 reviews)); "several years ago we had major layoffs" ((in 13 reviews)); "Constant favoritism" ((in 13 reviews)); "horrible training" ((in 12 reviews)); "Upper management hired from outside does not comprehend what the company actually does, removes processess and procedures that are customer oriented, focused on quantity over quality, poor treatment of employees, tracking system that is difficult to understand and follow, upper management cusses at employees and threatens them, bad mouthing one another" ((in 12 reviews))

What are employees saying about SWBC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

What are the top reviewed SWBC locations?

San Antonio , Overland Park , Scottsbluff , Austin , Dallas , Corpus Christi , Killeen , Denver , Las Vegas , Vienna , Gilbert , Falls City , Plano , Houston , Katy , Schertz , Gulfport , Nashville , Irvine , Los Angeles , Boulder , Sterling , Seattle , Lenexa , Spring Hill , Newberg , Clarks Summit , Marriottsville , Gainesville , Orlando

SWBC reviews

3.0

37% would recommend to a friend

(495 total reviews)

38% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.5

Work/Life balance

2.4

Senior management

SWBC has an employee rating of 3.0 out of 5 stars, based on 495 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SWBC employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

495 reviews

3.0

Aug 20, 2016

worklife

Senior client service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are great-medical, dental, vision and gym membership

Cons

Manage workers with fear. Not enough positive recognition for hard working and consistant employees.

3.0

Aug 19, 2016

Quality Assurance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits and a good experience for anyone who wants to get a feel for a business that is constantly changing and fellow employees who care about one another.

Cons

Training is not an on-going thing and is left to the employee when they have time to work it into their schedule. Also, management is quick to change and is not as transparent with changes that directly affect their staff.

3.0

Aug 16, 2016

Customer Service

Customer service

Recommend

CEO approval

Business Outlook

Pros

The company has excellent benefits

Cons

They gained clients and "hire up" way too late. Consequently it cost them those same clients. Management could never catch up to client needs. Parameters changed literally every day - and those on the floor were often the last to know and often got conflicting info. Horrible work atmosphere - never know what to expect day-to-day. Training was supposed to be 1 month - we only got 2.5 weeks because we were needed on the floor - their response - "Figure it out on the floor as you go"

Viewing 424 - 426 of 495 Reviews

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Application Developer

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worklife

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