SWBC reviews

3.0

37% would recommend to a friend

(82 total reviews)

38% positive business outlook

Reviews by job title

82 reviews

Reviews about "Culture"

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1.0
Jul 17, 2025

SWIVEL - Toxic leadership, sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some very talented people in the org, unfortunately they are unable to operate at peak potential due to unnecessary roadblocks and micromanagement by the SWIVEL “executive leadership team”. Often times they burn out and leave after a year or two.

Cons

SWIVEL transactions (swbc) is by far the most hostile & toxic work environment I have experienced in two decades of working in financial services. There is absolutely zero strategic direction, the product roadmap is non-existent, and clients are leaving en-masse. Regardless of position or level, expect to inherit garbage projects, be provided vague and/or no direction, and adhere to unclear & ever changing expectations. Then blasted by the swivel “ceo” and “cto” on calls in front of your peers when intangible project milestones are not met. Expect to deal with an “executive” leadership team that does not empower anyone to make even the smallest decision without their approval. Expect to deal with an executive leadership team who promote favoritism and target anyone who disagrees with them with harassment and bullying behavior. Expect to deal with a “cto” that takes zero accountability for massive platform outages that occur multiple times per week. Expect to deal with a product team that, when asked for revenue projections for products/features that cost millions of dollars (and years) to develop, says they don’t exist and are impossible to calculate. Expect to deal with a culture that promotes managing out employees who question the direction of the company and the decisions of the ceo. Expect to join a company where every department has experienced at minimum 50% (often >100%) employee attrition over the past 18-24 months. There are hundreds of other fintech/financial services companies out there that pay better, have better culture, and actually know how to build and maintain a high performing team. Don’t waste your time here.

1.0
Jun 23, 2025

Terrible place to work

Recommend
CEO approval
Business Outlook

Pros

They give free coffee but it's not good.

Cons

There are ongoing challenges with leadership communication and project execution. Some vice presidents often communicate in a dismissive manner that can come across as belittling to frontline employees. Additionally, the sales team has a pattern of making unrealistic promises regarding features and setups, which creates confusion and misalignment. Projects frequently begin without the necessary documentation or proper handoff, leading to delays and inefficiencies. Lower-level managers often feel intimidated by sales leadership and VPs, which discourages them from speaking up or pushing back when issues arise. As a result, unrealistic sales promises and poor documentation frequently go unchallenged, leading to confusion and disorder during project execution. This cycle undermines productivity and morale across teams.

2.0
Jun 18, 2025

Archaic HR Department Hurts SWBC Culture

Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice and helpful SWBC can’t attract top talent, so it is relatively easy to get hired to begin building your career.

Cons

HR is a joke. The benefits package is terrible. They are lucky they are located in San Antonio and get away with offering below market rate benefits. HR has archaic, draconian HR policies that are not modern. HR does not value employees and they are enforcers for SWBC’s greedy owners. Headquarters is a dump, it is a very cluttered atmosphere. Cubicles are jail like and are laid out very poorly. A house belonging to a hoarder has more organization. I am embarrassed to host vendor partners at SWBC. It’s that bad.

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