Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,358 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 42% of employees would recommend working at Safelite AutoGlass to a friend and 39% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

42% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (216) , Auto Glass Technician (110) , Customer Service Representative (CSR) (107) , Store Manager (79) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (29) , Manager (28) , Master Technician (25) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 224 reviews)); "benefits are good and lots of options" ((in 134 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 120 reviews)); "Flexible and good training" ((in 77 reviews)); "Decent pay and able to work from home." ((in 42 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 145 reviews)); "Long hours at times and weather is not always great" ((in 47 reviews)); "Some bad managers." ((in 47 reviews)); "No work/life balance" ((in 39 reviews)); "Senior leadership don’t know what they’re doing." ((in 26 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What Safelite AutoGlass locations have received the highest employee ratings?

Sacramento , Boise , Cincinnati , Cleveland , Union City , Charleston , Cedar Rapids , Akron , Salt Lake City , Albuquerque

Safelite AutoGlass reviews

3.1

42% would recommend to a friend

(2,289 total reviews)

Renee Cacchillo

42% approve of CEO

39% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.6

Senior management

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Feb 10, 2026

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Training/Trainers were fun but definitely didn’t go over all you needed to know before being thrown on the phones.

Cons

You use two systems. One is older and being replaced by the newer one. The training is all focused on the newer one and once you get on the phones most calls require the old one which you were not even trained on really. I’m already looking for another job. Definitely the most strict job I’ve had in regards to attendance. A one minute tardy counts the same as calling in for an entire shift. Like what?!

Safelite AutoGlass Response

4mo

Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for associates to grow their careers, please email PeopleDirect@safelite.com.

2.0

Feb 9, 2026

Not Unless Your Desperate

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote Somewhat flexible schedules Easy Training

Cons

Terrible Systems Poor Management High Volume Calls

Safelite AutoGlass Response

4mo

We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

1.0

Feb 9, 2026

Do Better Safelite

Technician

Recommend

CEO approval

Business Outlook

Pros

You don't work nights or Sundays

Cons

Don't let them kid you, shareholder value is the ONLY priority. The pay model was just changed without notice in favor the company paying you less over time. Nothing is certain in your day. You can get a text from your boss on your way to work letting you know that the shop does not have enough work for you that day and instructs you to stay home with no pay or choose to take PTO. Overtime not optional during Summer peak season, which can be good until you hit the winter slow season. Your hours tank, you work out of different locations wether you like it or not. You get added jobs wether you're overloaded or not. Talk to any Tech about what I've listed. The list goes on and on.

Safelite AutoGlass Response

4mo

We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

Viewing 28 - 30 of 2,289 Reviews

Jobs at Safelite AutoGlass

Warehouse Associate II

Customer Service Representative

Seasonal Warehouse Associate II

Warehouse Associate I

Warehouse Associate II | 2nd Shift