Is Safeway a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Safeway have rated their employer with 3.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Safeway employees being 3.1 out of 5 stars. Search open Customer Service Associate Jobs at Safeway now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Safeway .

Does Safeway pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Safeway with 3.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Safeway.

What are the top reviewed jobs at Safeway?

Cashier (758) , Courtesy Clerk (662) , Deli Clerk (506) , Produce Clerk (263) , Barista (244) , Food Clerk (191) , Bakery Clerk (184) , Sales Associate/Cashier (155) , Checker (152) , Front End Cashier (148) , Grocery Clerk (118) , Courtesy Clerk/Bagger (115) , Manager (111) , Pharmacy Technician (105) , Pharmacist (77)

What are the pros of working at Safeway according to real employee reviews?

"Benefits are good though they are expensive and you can not opt put per union." ((in 599 reviews)); "Great people and nice to have different work locations daily" ((in 529 reviews)); "Nice coworkers: Some can be very friendly while others obviously do not want to be there." ((in 479 reviews)); "Flexible hours that can change week to week which is good for when life throws curveballs" ((in 406 reviews)); "flexible schedule and good for students" ((in 171 reviews))

What are the cons of working at Safeway according to real employee reviews?

"The management is poor and uninvolved though they take a lot of credit for themselves at corporate." ((in 870 reviews)); "low pay so thats all i ahve to say about that you dont need to know more stop asking" ((in 640 reviews)); "Bad manager only focuses on the mistakes you make and rarely comments on what you do right" ((in 328 reviews)); "Upper management was terrible." ((in 183 reviews)); "Got thrown in with no training except for a few videos they expect you to memorize immediately." ((in 166 reviews))

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Safeway

Part of Albertsons Companies

Safeway Customer Service Associate reviews

3.6

65% would recommend to a friend

(16 total reviews)

Susan Morris

Not enough data to show CEO approval

6% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.4

Senior management

4.4

Career opportunities

4.3

Work/Life balance

4.1

Culture & values

3.5

Compensation and benefits

Customer Service Associate employees have rated Safeway with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Safeway is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

16 reviews

4.0

Apr 3, 2025

Easy process

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Interview was professional, and was able to start within 3 weeks of first interview.

Cons

Wish the pay was a bit higher, but only a part-time position.

3.0

Apr 25, 2024

Excellent People Who Offer What They Can

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Very friendly and care about their customers. They also give all employees 5% discount on all name brand groceries and 10% discount on all Safeway Select Brand groceries as well as food for special holidays

Cons

Biggest downside is that they hire every single employee part time to avoid having to offer benefits. They'll make sure you work as much as you want if you want 40 hours but your employment status will always be listed as part time, again to avoid offering their employees any type of benefits

5.0

Apr 4, 2024

Deli

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

I really enjoyed workin with Safeway good medical ins dental and 401 k plans

Cons

Schedules for work different times and hours

Viewing 1 - 3 of 16 Reviews

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Safeway Customer Service Associate reviews

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Easy process

Excellent People Who Offer What They Can

Deli

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