Safeway Customer Service Associate reviews

3.6

65% would recommend to a friend

(16 total reviews)
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Susan Morris

Not enough data to show CEO approval

6% positive business outlook

Customer Service Associate employees have rated Safeway with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Safeway is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

16 reviews
1.0
Nov 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Large company so well structured

Cons

management was not good at all

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Safeway Response
5y
Hello! We appreciate your feedback and I’m sorry that you didn’t have a great experience at Safeway. My email address is kelly.brown@albertsons.com if you would like to connect offline and chat about what you think we can do to improve the employee experience. Have a great day!
4.0
Nov 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Most co-workers are very easy to get along with! Corporate heads seem a little stiff collared, but are extremely friendly.

Cons

They switch out management for the store, and as such, quality can decline.

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Safeway Response
5y
Thank you so much for your thoughtful review and for being a Customer Service Associate at Safeway. We are lucky to have you as part of our team! We're glad you find your team members to be friendly and easy to get along with and appreciate the suggestion on communication. We absolutely want to make sure our employees feel heard. You can reach me at kelly.brown@albertsons.com if you would like to chat about that in more detail. Thanks!
4.0
Feb 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Most of the time it like working for the greatest company ever and your co-workers are like family. Great benefits and advancement opportunities.

Cons

Unless you are in management, or have a special position, or a cashier you will most likely not see a guaranteed 40 hour work week. If you transfer to another store it can take months to be approved .. Make sure you know as much as possible about how that store is ran and about new manager.

Viewing 13 - 15 of 16 Reviews

Glassdoor has 10,886 Safeway reviews submitted anonymously by Safeway employees. Read employee reviews and ratings on Glassdoor to decide if Safeway is right for you.