Safeway Customer Service Associate reviews

3.6

65% would recommend to a friend

(16 total reviews)
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Susan Morris

Not enough data to show CEO approval

6% positive business outlook

Customer Service Associate employees have rated Safeway with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Safeway is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

16 reviews
1.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

I got an employee discount. Able to learn various skills like working with money in a safe, counting, and cashiering. Customers are sometimes nice. Insurance is alright, especially if you need it.

Cons

Only 1 week schedule in advance. Very difficult to use sick pay and time off. Managers are usually poorly trained and have terrible interpersonal skills. Customers suck a lot, and are stupid. Pay is terrible. Unions can suck. Bosses are very manipulative and sly. Training is awful, they only use computer training and in person training is usually a joke-sink or swim type. Very limited merit opportunities. Does not reward hard work.

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Safeway Response
5y
I’m so sorry that you didn't enjoy your time at Safeway. I appreciate the detailed feedback and will share with my team. I can be reached at kelly.brown@albertsons.com if you would like to share more information on your experience. Thank you!
3.0
Jun 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy, but they will make you work. So stay busy.

Cons

If you are a non smoker, you will be left working while smokers take their numerous 15 minute breaks.

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Safeway Response
5y
Thank you so much for sharing your feedback. My email address is kelly.brown@albertsons.com if you would like to chat more. Have a wonderful day!
3.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

I enjoyed working there and most of the managers would keep up to date on the duties we were supposed to be assigned

Cons

depending on management, you may not get things you are supposed to (such as non-consecutive cart duties during the summer)

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Safeway Response
5y
Hello! Thank you so much for sharing your feedback. My email address is kelly.brown@albertsons.com if you would like to connect and chat about what you think can be improved. Have a wonderful day!
Viewing 10 - 12 of 16 Reviews

Glassdoor has 10,886 Safeway reviews submitted anonymously by Safeway employees. Read employee reviews and ratings on Glassdoor to decide if Safeway is right for you.