Is Safeway a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Safeway have rated their employer with 3.6 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of Safeway employees being 3.1 out of 5 stars. Search open Customer Service Associate Jobs at Safeway now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Safeway .

Does Safeway pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Safeway with 3.5 out of 5 stars based on 16 anonymously submitted employee reviews. This is 22.2% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Safeway.

What are the top reviewed jobs at Safeway?

Cashier (759) , Courtesy Clerk (662) , Deli Clerk (506) , Produce Clerk (263) , Barista (244) , Food Clerk (191) , Bakery Clerk (184) , Sales Associate/Cashier (155) , Checker (152) , Front End Cashier (148) , Grocery Clerk (118) , Courtesy Clerk/Bagger (115) , Manager (111) , Pharmacy Technician (105) , Pharmacist (77)

What are the pros of working at Safeway according to real employee reviews?

"Benefits are good though they are expensive and you can not opt put per union." ((in 595 reviews)); "Great people and nice to have different work locations daily" ((in 544 reviews)); "Some coworkers were great and helpful" ((in 479 reviews)); "Flexible hours that can change week to week which is good for when life throws curveballs" ((in 386 reviews)); "Flexible scheduling and it is Good first job" ((in 183 reviews))

What are the cons of working at Safeway according to real employee reviews?

"The management is poor and uninvolved though they take a lot of credit for themselves at corporate." ((in 862 reviews)); "low pay so thats all i ahve to say about that you dont need to know more stop asking" ((in 644 reviews)); "Bad manager only focuses on the mistakes you make and rarely comments on what you do right" ((in 332 reviews)); "Upper management was terrible." ((in 188 reviews)); "There is no "training" at Safeway unless you enter the management training program." ((in 159 reviews))

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Safeway

Part of Albertsons Companies

Safeway Customer Service Associate reviews

3.6

65% would recommend to a friend

(16 total reviews)

Susan Morris

Not enough data to show CEO approval

6% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.4

Senior management

4.4

Career opportunities

4.3

Work/Life balance

4.1

Culture & values

3.5

Compensation and benefits

Customer Service Associate employees have rated Safeway with 3.6 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Safeway is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

2.0

Aug 19, 2023

Safeway Folsom- Front End

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexibility with the opportunity to learn multiple roles. Opportunity for growth within the company. Company hires with for leadership positions, which encourages company loyalty. Union benefits. Weekly pay.

Cons

Disorganized management, scheduling and inefficient/ little to no training. Low employee morale. Lack of team bonding atmosphere and sense of community. Only able to get a full time position as a manager or leadership role. Company doesn't pay their employees very well and doesn't provide opportunities for bonus pay or overtime. Lack of consistency with scheduling, only able to see your schedule up to a week in advance.

3.0

Jul 8, 2023

It was ok

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Grocery discounts nothing else tbh

Cons

Tbh they didn’t care about my well being and pushed me a lot of my work was done independently when I needed help and they never provided it.

4.0

Apr 11, 2022

Nice place to work

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Positive work environment Good employee relationships

Cons

Can be a very fast-paced work environment

Viewing 4 - 6 of 16 Reviews

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Safeway

Safeway Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Safeway Folsom- Front End

It was ok

Nice place to work

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