Salesforce reviews

4.0

79% would recommend to a friend

(22,601 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,601 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Dec 28, 2023

New Level of Toxicity

Recommend
CEO approval
Business Outlook

Pros

- Benefits are good - "Opportunity" to make great money - Healthy business

Cons

I've never worked in a more toxic environment in my life! If you hear the words "performance culture", run away as fast as you can! This essentially means that you better hit your numbers or you will be fired. You will have multiple forecasting calls each week and during each call you are put on the spot in front of your colleagues and grilled on the updates to every open opportunity. This includes opportunities that were even aspirational or a pipe dream because if you don't meet your opportunities goal, they will beat you down until you do. Oh and performance culture also means making you sure you make you 100 calls per month number, 35 meetings per month number and 5 on sites per quarter number. If you don't, you better hope you hit your quota each quarter or you may be fired. There's no real time off during the holidays like other tech companies. You might get a day or two at Christmas and New Years but plan on working the rest of those weeks when everyone else is off! Oh and prepare to work 10-12 hour days. Have a big deal you're working on closing? You better be prepared to work til midnight until it closes, I don't care which day it lands on. Often RVP's would brag about working til almost midnight on New Years Eve to help get something closed. If you live within 50 miles of the office, be prepared to be forced in the office 3-4 days per week. They have completely disregarded their previous "flexibility" approach and now forcing people back in the office. Oh and the cherry on top of all this? If you close a big deal and there was any attrition with other products, get prepared for a "claw back". Most deals AE's were working were impacted by this in some form or fashion. Let's say you just closed a huge Marketing Cloud deal but the customer has to remove 10 core CRM licenses a couple months later due to staff cuts. That will directly come out of your deal you closed and they will take it from your paycheck until it's paid back in full! So get ready to constantly be worried about whether or not this will happen to you on every deal. All this and if you get a bad patch of customers, you're just screwed. Everyone is held to the same goals, regardless of the customers you get. I had several customers that either refused to take my calls (because they have been beat down with other sales people calling them for years) or if they took my calls, they flat out would say they didn't plan on buying anything so I shouldn't bother. Doesn't matter, you better find a way to hit your quota. I've worked for several other tech companies in my time but nothing has ever been this toxic. I'd tell anyone considering a move to Salesforce to take everything here into consideration. The training isn't great and in fact much of what you get for the first 6 weeks is irrelevant to your actual job so you'll be learning as you go.

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Salesforce Response
2y
Thank you for your feedback. We are disappointed to hear that your experience has been counter to what we strive to create for our employees. We have escalated your review to leadership to investigate and discuss further. If you’re comfortable doing so, we encourage you to escalate any concerns to our anonymous reporting platform, EthicsPoint, at salesforce.ethicspoint.com, where you can provide further information for us to investigate. Thank you again for sharing, and we’re sorry that this was your experience with us. Your feedback will help us to improve.
1.0
Nov 27, 2023

Salary

Recommend
CEO approval
Business Outlook

Pros

Big name company thats about it

Cons

Internal politics. Unreachable quotas. Management is useless.

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Salesforce Response
2y
Thank you for your review. We are sorry to hear that you're having a negative experience; every employee should feel supported and set up for success. If you do not feel you have the resources to do so and have already had an open conversation with your manager, we recommend meeting with your skip level or reaching out to Employee Relations via Concierge to express your concerns. We will pass this feedback to our Sales leadership as well so that they can look into this further. Thanks again for taking the time to share your experience.
1.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

opportunities to grow your career

Cons

Core values mean nothing, not a good or safe place for neurodivergent people

Viewing 391 - 393 of 22,601 Reviews

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