Salesforce reviews

4.0

79% would recommend to a friend

(22,620 total reviews)
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Marc Benioff

79% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,620 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
2.0
Apr 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are still decent when compared to other companies (not sure how long they would last). Most people are smart and nice.

Cons

Industries Cloud division (both product and engineering) is a round-the-clock sweat shop run by a very intelligent and capable, but micro-managing tyrant. Executives and general managers reporting to him can't do much more than obey orders. Most top executives are hand picked people, that happen to belong to one particular ethnicity (both onshore and offshore), that also act as the eyes and ears for the boss. They have poor people skills, lack empathy or emotional intelligence. Technical/feature development skills are the only skills that are valued.

1.0
Mar 28, 2023

Look elsewhere

Recommend
CEO approval
Business Outlook

Pros

Generally pleasant co-workers; can't think of anything else

Cons

Constant reorgs, the culture of "Ohana" if it ever did exist, is no more. Changes from the top, either from Marc himself or the consulting firms that are advising the company are destroying whatever good there was of the culture. Salesforce has the bureaucracy of an archaic company with little room for internal advancement. Pay isn't competitive.

2.0
Jan 27, 2023

Oha-nope

Recommend
CEO approval
Business Outlook

Pros

You’ll have the name Salesforce on your resume when you inevitably find yourself looking to work elsewhere. Culturally progressive. Decent pay and benefits. Good volunteer opportunities (though much less so if you’re remote).

Cons

Tl;dr - the days of Salesforce being a great place to work are over and you can do better. Where to begin… let me be clear, I am sure people reading this will say “this is just a disgruntled employee.” Believe me when I say that no one wanted to work here more than I did. Unfortunately, it wasn’t what I had expected (and not what was advertised). To start, the role I was hired for turned out not to be the job I am expected to do. This began the erosion of trust. Leadership throughout my org is comprised of many people quick to throw you under the bus to advance their own position. There were a few true to their word people but they were few and far between. Politicking here is beyond toxic. You have to constantly be proving you’re doing something bigger or better than the other people on your team. Why? To impress the people who are responsible for your promotions. It’s all smoke and mirrors. Forget about trying to make any actual impact here. Your success is largely predicated on how good you make your boss look - even when your boss does absolutely nothing to support you. Trust is nowhere to be found here. Bullying. Gaslighting. Mean girls. Those are in good supply. After the layoffs we were told to get over it - what’s done is done - work harder - there is absolutely 0 empathy. 0 understanding of what everyone is feeling. So many of our peers are gone and we’re left to pick up the pieces. I only wish I had been one of the lucky ones to get laid off so I could escape this toxic environment. But we’ve been threatened with the fact that layoffs aren’t done yet (super motivating!) so, here’s hoping? In chatting with some peers I’ve heard things like “this org rots from the head” and been told that the bullying from some is not new…. The size of this company means that the left hand often doesn’t know what the right hand is doing. Projects stall out. Work is duplicated and then fizzles out because of changing whims. Positive feedback is nowhere to be found. I once had a meeting with a senior leader who, when I was explaining a scenario, rolled her eyes and told me she was bored. And that she didn’t care about how the work was done. But the next day I was chastised for not more clearly explaining what occurred when that scenario escalated. It’s demotivating. It’s demeaning. And it plainly isn’t kind. Please, I implore you. Don’t believe the hype. I’m sure in its heyday Salesforce was the place to be. But times they are a changing. If you do decide to interview here - really dig into why your role is open. Why the team continues to churn. Seek out people who were in the role and ask them their experience. You’ll find the truth is out there.

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Salesforce Response
3y
Thank you for your feedback. It is disheartening to hear that your initially great experience started to deteriorate. As you know, we are very intentional about creating and maintaining a great workplace culture based on our core values. We'd appreciate if you would provide more information anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. Your feedback will help us become a better place to work.
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