Samsung Electronics America reviews

Horrible work life balance. Never a set schedule and punished for taking PTO by having to make up days missed once you return. Field sales managers feel like retail employees based on leadership directives, which constantly change by the week. None of which helps with our never ending schedule changes mid cadence which ruins our executive presence in-store. no one really gets reimbursed for mileage so in turn, our car's need heavy maintenance for only about $5-$10 back in return a week for gas. I could go on but all in all, I'm still with the company (for now) so until a better opportunity that's financially rewarding with good enough benefits presents itself, I will reluctantly remain an FSM.

First Samsung restructured its FSM program at the end of 2018, so you work directly for Samsung. While that may sound intriguing, it isn’t! Samsung Electronics America (mobile operation) is based in the US. However, the Koreans have no work-life balance so you don’t either! Trying to keep up with Korean mandates or impress them through your work ethic is like working in a pressure cooker! As a result, FSMs feel like they have no job security. Micro Management is rampant. You are GEO tracked constantly, ride alongs with your RM, fire drills, emails, text messages, and a 24/7 work ethic is expected. -Hiring process (beware) for Samsung has an untold truth /by omission. You get 2 weeks PTO. Truth … Vacation/PTO days are blacked most of the time! And you work all holidays, Thanksgiving and Christmas! Also, you’re punished for taking PTO (if not vacation time)! IE if you take a sick day or have a personal business your RM will state you have to make up your instore hours! Which requires you to schedule 12 hrs work days or work on a Sunday. Furthermore, drive time is not considered part of your hours worked, it's just expected. Most days you have at least 2hrs of drive time if not more. -Mileage reimbursement. Truth… you don’t get paid drive time from your home to your first visit or from your last visit to home. Which is the bulk of your driving /gas used! So you end up paying (in essence Samsung) for the majority of your gas used! -M-F work week doesn’t exist! Working for Samsung directly might sound like a great job. But with constant upper management changes. Creating redirection and no traffic management all the while trying to impress the Koreans. The FSM role is questionable at best.