ScriptiLabs reviews

3.5

54% would recommend to a friend

(6 total reviews)

Greg Stamper / Bubba Russo

66% approve of CEO

59% positive business outlook

Reviews by job title

6 reviews

Reviews about "Management"

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5.0
Oct 29, 2014

“Amazing Opportunity!”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This really is my Pros and Cons together as the Pros to working at this company outweighs the Cons: * Very Organized – In the early days, everybody had to wear a lot of hats. That is just how a startup works. Some of that meant that employees had to do jobs that weren’t even closely related. What I have noticed is that as the company grows it is allowing for specialization to slowly take hold. ScriptiLabs is a highly organized company with plenty of opportunity for upward mobility as the company continues to grow and expand its services. The internal processes are polished and hold their employees accountable and still allow for plenty of time for administrative tasks. * Improved Hiring Practices and Corporate Hierarchy - I was very concerned with the hiring practices at first. It was so bad that I almost left the company. Especially when they started hiring friends of friends. Management asked me to stay and to give it time…and I did. The biggest problem that I had with the hiring practices was in regards to how young ScriptiLabs was hiring. At one point (2013 to Q1 2014) I would estimate that close to 50% of the company was below the age of 25. There isn’t anything necessarily wrong with hiring young, but you have to balance it out with leadership or chaos is bound to ensue...and it did. Couple that with a lack of accountability in the early days and you have a recipe for disaster when you do finally have to hold people accountable. Within the past six months, that has all changed and I couldn’t be happier about it. There are now knowledgeable supervisors in place in every department and ownership is slowly starting to pull away leaving the experts to get the job done. One thing that I’ve noticed is that they are hiring very high level developers that have been in the industry for a long time and truly know how software development is supposed to work. This is very encouraging! * Increased Salaries – When this company first started, the salaries were very close to poverty level. I’m not even kidding. However, that is what a startup is all about, right? It was actually a fun time to be a part of the team despite the low pay. I believed in management and it has paid off nicely for me and I know that is the case for others as well. What I know is that salaries have increased in general as their business has grown. My salary is almost double what it was when I first started. * Benefits – Because this company was bootstrapped, benefits are still lagging. I’m definitely starting to see some signs of improvement here. They have just established a Fun & Benefits committee that meets monthly and comes up with ideas on how to have fun while also addressing the priority for benefits. * Considerate but Demanding Management – Don’t try to work at ScriptiLabs if you are looking for a “chill” job. There is no place to hide. They will hold you accountable but will make certain you are growing and learning at the same time. I’ve never had any issue with management treating me with a lack of respect or any different because I am a female. They are fair, courteous and care about their employees both inside and outside of the business. * Work/Life Balance – ScriptiLabs is very conscious of making sure you don’t burnout. The PTO is around 8 full days the first year…which isn’t all that great. However, it goes to 12 full days in year two and 15 days in year three. The normal ScriptiLabs workdays are only 7.5 hours long. The CEO is a Stage IV cancer survivor so life outside of work is important to him. Having said that, there are still crunch times where we might get a little more work than we can handle during the normal work hours and everybody might work a little bit over to get over the hump. This is rare and only happens every few months. Most employees don’t mind at all as they are rarely asked to work additional time. * Overall Momentum – ScriptiLabs has gone from one employee when it was acquired to almost twenty employees. Management might not understand development all that well but there aren’t many companies that have grown at this rate on a bootstrapped budget. They are now starting to get into CRM integration which will open up an entirely new market segment to them. The infrastructure is in place to scale and the marketing of this company is just now starting to hit its stride.

Cons

All of my Pros and Cons are listed together.

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ScriptiLabs Response
11y
Thank you for taking time to post such a detailed review on your experience with Scriptilabs. The company continues to improve and always look for ways to improve. Scriptilabs encourages constructive feedback and management does their best to not only listen to the feedback but to also make changes that continue to improve the culture and the team.
1.0
Sep 21, 2014

Quantity Over Quality

Recommend
CEO approval
Business Outlook

Pros

From the outside looking in, this seems like a small, pleasant, family-owned business. You can go to their Facebook page and see numerous images of the employees drinking together in celebratory fashion and they seem like a tight-knit company. If you have little or no experience in the field, you can still get hired (and if you have the gumption to learn on your own, you can get a good footing in the industry – the management doesn’t have the knowledge in the industry to teach you, so you must be a self-learner). The management, who is all family, is the first to tell you they’re very professional and don’t take anything personally.

Cons

That’s not true. They take things personally. The company’s main (and only) focus is making money for themselves. In countless situations I witnessed the management put their needs before their clients and was privy to discussions in which the management refused to fix issues that were possibly caused by the work ScriptiLabs did for a client. Correction: they would fix the issue, but only if the customer fronted more money. It was not uncommon to hear “quantity over quality” from management, which reflects in the errors I constantly saw in the work and in their hiring strategy (if you can call what they have a strategy).

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ScriptiLabs Response
11y
Employees before Management To suggest that ownership is greedy in some way is simply not true. Anybody that really knows ScriptiLabs understands that we care about our employees more than ourselves. For instance, in the early days, the CEO refused to be paid until he was sure that all of the other employees were paid and the company’s financial standing was in order. Another example of how we run our business is that the CEO insists that we invert the typical hierarchical triangle and insists on placing himself at the bottom. He genuinely believes that he works for everybody in this company and that the supervisors work for their employees on a day to day operational basis. ScriptiLabs gives raises often where justified and will continue to do so as we can. Our salaries are up at least 50% and in some cases 100% from when we first started. We consider it a privilege to be able to pay more to our employees and give them additional benefits. Experience How we hire has changed quite a bit since this was posted. We are hiring more employees with industry experience and working as hard as we can to further develop formal training programs. Having said that, we do like to think that we offer opportunities for somebody with initiative to teach themselves as well occasionally. Taking Things Personally One thing that we have learned in business is not to take things personally. What management has determined is that employees take things personally and we definitely need to do a much better job of how we communicate with them. How we Treat Customers We care deeply about our customers and their well being and will ALWAYS do the right thing. We never say “Quantity over Quality” and have tried to determine where this came from and cannot find one employee that has heard this or felt this way. The bottom line is that we will go above and beyond for a customer. Even if we have under quoted a job, we will make sure that it gets completed even if it means that we will lose money on the job. Just as with any business, there are customers that try to get products and/or services for free. Those cases are dealt with independently and there are times where we have to put our foot down. This will not change.
1.0
Sep 21, 2014

It's a Trap!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- On the Job Training (Quality of training has likely decreased since senior employees do not stay long enough to pass along their knowledge) - Casual Work Environment

Cons

First and foremost, the biggest con of working at ScriptiLabs was the underlying hostile environment created by the owners and their family. Harassment and bullying from "leadership" is a very real problem. The number of times that I was inappropriately engaged with in manners that made me feel very uncomfortable is staggering. To make matters worse, the "HR Department" was a family member, who wasn't on payroll during the entirety of my employment. They say that they encourage you to voice your opinions and ideas, but this is a terrible idea! If you say anything that is in any fashion contradictory to their own views, then you are immediately treated differently. It is not uncommon for those that voice a different opinion to be quickly terminated for obscure reasons, or to be pushed out of the company voluntarily due to how they are shunned out by leadership. There is also a running theme of hiring young beautiful women that is very creepy. I do not recommend that anyone goes to work for ScriptiLabs, but I must raise a huge red flag out to females. Just stay away! - Job Security (Constantly dissatisfying clients and struggling with profits) - Empty Promises (They hook you in with enticing offers and promises that very rarely come true) - Low Retention Rates (Of employees and clients) - Tarnishing Your Professional Name (I am very ashamed that my name is associated with their terrible business practice and poor customer service. - Those leading the company do not understand the industry (This hinders both the ability to hire qualified talent, and the ability to make appropriate decisions throughout their business's practice) - Overall, next to no standard benefits (The vacation/Sick time benefits are a joke) FALSE RECOGNITION - Fake reviews every where, and very skewed awards. - Throughout Yelp, Bigcommerce.com, Facebook, and likely other places throughout the web are reviews created by family and friends. Don't let them fool you about enableids.com or enableits.com. The CEO of ScriptiLabs owns both companies, and the reviews were written by staff members. - Awards such as Best Places to Work in Austin are all nominated by a family member who is very close to company. Other accreditation such as being a Google Partner and Member of the Chamber of Commerce are all paid for by Scriptilabs.

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ScriptiLabs Response
11y
Training There are plenty of opportunities to train in many different aspects of our business. Our training program is beyond adhoc but not quite as mature as we would like. This industry changes very quickly so keeping up can be quite challenging. Over half of our staff has been here for at least 18 months and are more than willing to help those that are willing to learn. Ask any of our developers about their opportunities to learn and I think that you will find that they have opportunities to learn each and every day. Every single department has a training manual that can be referred to learn from and reference when needed. The Environment as a Whole One of the most important aspects of this company is employee feedback. It’s how we have become the company we are today. In the early days we had adhoc meetings everywhere and if we didn’t have our employee feedback, we would have failed. We listen carefully and will make whatever changes are necessary in order to improve. We won’t make all changes as not all ideas are in synch with the big picture. However, no employee will ever be alienated in any way for making recommendations. When we look to hire new employees, we never focus on gender, sexual orientation, race, etc. We simply hire the most qualified candidate to fill the position that we can afford at the time. If your interpretation of our female employees is that they are beautiful, we’re sure they would find that flattering. However, our guess is that they would prefer to be known more for their amazing work ethic and accomplishments over being labeled “pretty”. The job security associated with ScriptiLabs is no different than any other company. In fact, we are very close to being in line with other companies in this market. I would encourage anybody that is interested in ScriptiLabs to seek out any of our employees on LinkedIn and get their honest opinion about the company and its job security. We admit that our quest for healthcare has taken longer than we had hoped. We made a decision to focus on raising salaries before healthcare so that our employees could at least have the option to buy their own in the interim. Just know that our intent was always to implement them as soon as we could afford them. That time has now come. Access to quality healthcare is starting on Jan. 1st, 2015 and it looks like we are going to be able to pay 50% of our employees’ premiums. We simply had to be patient and responsible so we didn’t overextend. I hope to pay 100% of the premiums by 2016 but we can only False Recognition We have never attempted to falsify any online recognition. You simply cannot fake being a Google Partner, Member of the Chamber of Commerce or The Austin Business Journal’s Best Places to Work. The ABJ‘s “Best Places to Work” was voted on by all of our employees at the time. Last year we didn’t qualify but we are doing everything we can this year to improve benefits since that is where we scored the lowest. Now that we are implementing healthcare, we are confident that our employees will give us a higher rating than they did this year. It is a very useful tool for us and one that we listen to carefully. In regards to BigCommerce.com, you have to have a site in order to post feedback. We can’t fake anything related to these websites. These are clients of ours that we have done work for and not all of them are perfect. We make mistakes just like any company. All we can do is listen to our customer feedback and improve on a daily basis.
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