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ScriptiLabs

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ScriptiLabs reviews about "management"

59% positive business outlook

Ratings by category

3.5

Work/Life balance

3.3

Culture & values

3.3

Senior management

3.3

Career opportunities

2.8

Compensation and benefits

Reviews by job title

12 reviews
4.0
Jan 7, 2015

Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been working as an employee at ScriptiLabs for about a month now, which isn't much time to form a strong opinion one way or another, but overall Im happy with my experience here. -The management is always available to help -Your work is recognized and appreciated by management/supervisors -it's a tight knit enviorment -the employees really care about their work/output Things mentioned in other reviews: -I have seen nothing that alludes to any kind of sexual harassment -management is open to feedback and constructive critism from employees -there are family members who work here, but at no point have i seen favoritism for these family members

Cons

-pay is low, but i've been told there are possibilities for pay increases -only 8 days of pto a year

1.0
Nov 3, 2014

The low-rated reviews say it all.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1) Co-workers. They are friendly, fun, and intelligent. They are one of the only reasons anyone here likes their job. 2) Casual attire.

Cons

1) Low Retention Rates. They can't keep employees or clients around for very long. Very low percentage of repeat customers and long-term employees because of poor business management and practices. 2) Fake reviews EVERYWHERE . The positive reviews you see on Glassdoor, Yelp, and any other website are from the owners themselves, friends or family. It is very sad that they even have to do this to counteract the negative reviews, but they do because there are so many negative things to say as a customer and as an employee. 3) Keep your mouth shut. Working here you have to carefully watch what you say, restrain how you act, and be cagey about what you share. That alone should tell you there is something wrong. People are more creative and innovative when they can be themselves at work, but because you are constantly being monitored and micro-managed you can't - it's like walking on eggshells all of the time. A stuffy, stifling work environment stands in the way of progress. Everybody and the business itself would benefit by being able to be more comfortable in their own skin at work. 4) There is no movement and little interaction. Being asked by your supervisor where you are, what you are doing all of the time, and having your phone calls monitored is very uncomfortable Sometimes you are even told not to talk to your co-workers. There is no trust. I feel chained to my desk on a daily basis. The owner of the company does not even know to the extent this happens because they are not managing their employees, a relative of his is. Every person in every department here is stressed almost all of the time. They try to incorporate fun into the atmosphere, but it does not outweigh the stress. The management constantly says this is because of 'bad seeds' and that they are ridding of those 'bad-seed employees', but they do not actually look at the turnover rate and look inward that there may be a problem with them and not their employees. 5) Lack of professional management. They say they added supervisors to each department and this is helping, but that is not the case. There is a 'supervisor' above all that is not even on pay roll that manages every department and has the worst tactics and attitude of anyone there. The supervisors that were put in charge of the departments are not even held to the same expectations the other employees are. They can come and go as they please and it feels unfair to the rest of us. 6) Empty promises. They have been saying they will be getting benefits for the last 5 years from employees. Don't hold your breath. This is just a gimmick to try to get those that they want employed with them. 7) No formal way of voicing concerns. There is no ability to voice if you feel there is a problem at work because there is no HR department. The person you are supposed to go to with any issues is related to the owner, is not on payroll, and is very biased. It is better to say nothing at all. 8) Special treatment for relatives. Good news for those who are related to the owners or are a friend of the family. If you are related or a friend of the family that owns the company you will probably enjoy your job because they get special treatment. Bad for those who are not related.

avatar
ScriptiLabs Response
11y
First of all…thank you very much for your feedback. We will try to address most, if not all, of these topics one at a time. Low Retention Rates In regards to low employee retention rates, I would say that we are on par with most other startup tech companies that are growing organically (without funding). When you are growing a company organically, you strive to get the absolute best talent that you can afford at that time. In the early days, we didn’t have the funds to bring in top talent. Sometimes we got very lucky in that regard and sometimes we flat out struck out. Combine that with the ebb and flow of business in general and sometimes you had to make the tough decision to let some employees go occasionally. Worth mentioning, ScriptiLabs just received its first round of funding and is looking to grow even more in 2015. In regards to low client retention rates, it’s simply not true. Like any business, some clients will come and go. It’s really the nature of the web industry as a whole. Once we build a website for a customer, we don’t hear from them again for awhile. Having said that, we have some clients that have been with us since we acquired the company in 2011 and they would not go anywhere else. Even still, we are constantly trying to provide better customer service to improve those retention rates. This will be a focus for us in 2015. Fake Reviews Everywhere First of all, we love Glass Door. It holds us accountable as a company and the feedback is certainly helping us to improve our screening process for new hires. To ensure the integrity of the feedback, we have implemented a Glass Door policy for on-boarding that requires all new hires to provide us feedback through Glass Door within 30 days of being hired. We make sure that they understand that any “negative” feedback will not be held against them but encourage them to make it constructive. The star ratings don’t matter to us in the least. The feedback does. We will monitor that feedback and strive to improve where we can. In regards fake reviews on Yelp or “any other websites”, we have not attempted to falsely manipulate third party ratings at all. In fact, it’s pretty well known that it’s almost impossible to do this now. We simply make sure that the posting policies for the platform are adhered to and will police that in any way that we can. Keep Your Mouth Shut & There is no Movement and Little Interaction If this was your interpretation, somehow we have failed and we want to apologize. We do everything we can to encourage ideas, changes to improve processes to improve efficiency and to allow people to be their “authentic selves” while they are at work. In terms of micro management, we aren’t even close. We give our employees directives or tasks, and let them get it done. Empty Promises I’ll start by saying that I’m very confused in regards to the timeline indicated in this post. The profile of this poster indicates that he/she worked here less than a year. The post states that we have been trying to get benefits for the last 5 years. Yet, as of the time of this post, we have only been in business for 3 1/2 years. Benefits are extremely important to us. During the initial phase of the company, we made the decision to put more of an emphasis on raising salaries to adequate levels prior to working on benefits. We simply could not do both at the same time and had to choose. Now that we have salaries to where they are more competitive, we are focusing on benefits. We will be offering access to healthcare and will pay 50% of all premiums to all ScriptiLabs employees by Q1 of 2015. No formal way of voicing concerns We think that this is a very valid point and is one that we hope to address in the very near future. Just keep in mind that there are a lot of small companies that don’t have formal HR departments. The reality is that this is a cost center and can only be implemented when the scale of the company justifies it. Special Treatment of Relatives We assure you that we treat our employees the same regardless of whether they are related to ownership or not. Our employees get privileges the longer they are here. If somebody is in a position of leadership, they have earned that position and any privileges associated with that position. Advice to Management 1) The company has gone from $40K in annual revenue in 2011 to almost $1,000,000 in annual revenue in 2014. We are growing at a rate that most companies only wish they could experience. We are doing something right. One of the primary reasons that this company is growing is because we do put a lot of trust in our employees to get their jobs done. You cannot grow at this rate with micro management in place. 2) We listen to anybody that has a complaint or constructive feedback and act on it appropriately. This will not change.
5.0
Oct 29, 2014

“Amazing Opportunity!”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This really is my Pros and Cons together as the Pros to working at this company outweighs the Cons: * Very Organized – In the early days, everybody had to wear a lot of hats. That is just how a startup works. Some of that meant that employees had to do jobs that weren’t even closely related. What I have noticed is that as the company grows it is allowing for specialization to slowly take hold. ScriptiLabs is a highly organized company with plenty of opportunity for upward mobility as the company continues to grow and expand its services. The internal processes are polished and hold their employees accountable and still allow for plenty of time for administrative tasks. * Improved Hiring Practices and Corporate Hierarchy - I was very concerned with the hiring practices at first. It was so bad that I almost left the company. Especially when they started hiring friends of friends. Management asked me to stay and to give it time…and I did. The biggest problem that I had with the hiring practices was in regards to how young ScriptiLabs was hiring. At one point (2013 to Q1 2014) I would estimate that close to 50% of the company was below the age of 25. There isn’t anything necessarily wrong with hiring young, but you have to balance it out with leadership or chaos is bound to ensue...and it did. Couple that with a lack of accountability in the early days and you have a recipe for disaster when you do finally have to hold people accountable. Within the past six months, that has all changed and I couldn’t be happier about it. There are now knowledgeable supervisors in place in every department and ownership is slowly starting to pull away leaving the experts to get the job done. One thing that I’ve noticed is that they are hiring very high level developers that have been in the industry for a long time and truly know how software development is supposed to work. This is very encouraging! * Increased Salaries – When this company first started, the salaries were very close to poverty level. I’m not even kidding. However, that is what a startup is all about, right? It was actually a fun time to be a part of the team despite the low pay. I believed in management and it has paid off nicely for me and I know that is the case for others as well. What I know is that salaries have increased in general as their business has grown. My salary is almost double what it was when I first started. * Benefits – Because this company was bootstrapped, benefits are still lagging. I’m definitely starting to see some signs of improvement here. They have just established a Fun & Benefits committee that meets monthly and comes up with ideas on how to have fun while also addressing the priority for benefits. * Considerate but Demanding Management – Don’t try to work at ScriptiLabs if you are looking for a “chill” job. There is no place to hide. They will hold you accountable but will make certain you are growing and learning at the same time. I’ve never had any issue with management treating me with a lack of respect or any different because I am a female. They are fair, courteous and care about their employees both inside and outside of the business. * Work/Life Balance – ScriptiLabs is very conscious of making sure you don’t burnout. The PTO is around 8 full days the first year…which isn’t all that great. However, it goes to 12 full days in year two and 15 days in year three. The normal ScriptiLabs workdays are only 7.5 hours long. The CEO is a Stage IV cancer survivor so life outside of work is important to him. Having said that, there are still crunch times where we might get a little more work than we can handle during the normal work hours and everybody might work a little bit over to get over the hump. This is rare and only happens every few months. Most employees don’t mind at all as they are rarely asked to work additional time. * Overall Momentum – ScriptiLabs has gone from one employee when it was acquired to almost twenty employees. Management might not understand development all that well but there aren’t many companies that have grown at this rate on a bootstrapped budget. They are now starting to get into CRM integration which will open up an entirely new market segment to them. The infrastructure is in place to scale and the marketing of this company is just now starting to hit its stride.

Cons

All of my Pros and Cons are listed together.

avatar
ScriptiLabs Response
11y
Thank you for taking time to post such a detailed review on your experience with Scriptilabs. The company continues to improve and always look for ways to improve. Scriptilabs encourages constructive feedback and management does their best to not only listen to the feedback but to also make changes that continue to improve the culture and the team.
1.0
Nov 6, 2014

Rotting from the Inside Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job itself was actually a lot of fun. Being able to work with a passionate clientele like small business owners is exhilarating. I would recommend the SEO/advertising field (though not this particular company) to anyone who enjoys creatively solving problems, writing and helping people achieve their dreams. Over all, the work environment is casual, and food and drink are often provided to employees.

Cons

Unfortunately, it's the people that make ScriptiLabs a terrible place to work, specifically the upper management. The CEO himself is nice enough (if you're a woman, as long as you don't mind receiving a few sexually charged comments on days you decide to put extra care into your hair and makeup) but he's bullied around by certain family members, some of whom are as stubborn as they are poorly educated, and wildly jealous of anyone who catches his wondering eye. Be warned: ScriptiLabs takes 'family owned and operated' to a whole new level. Cliques and favoritism abound. Prepare to get 'laid off' for obscure reasons if you so much as toe the line of certain family members' bad sides. To stay in their good graces, avoid: looking nice, being young, smiling, offering alternatives to poorly conceived strategies, laughing in the workplace (certain insecure individuals might think this is directed at them!), having any semblance of a life outside of ScriptiLabs that requires you to miss out on the 'optional' alcohol-based outings. The office atmosphere at ScriptiLabs is a little bit like a college dorm sometimes, which does have its pluses, but don't delude yourself into thinking work ends at 5. If you decline to join one of the office-wide parties or to have a beer on celebratory Fridays, management will take your absence as a personal insult and attempt to single you out from then on. "What's your problem?" "You think you're too good for us?" Yeah, it really is that crazy. Good luck to my fellow introverts. Management is running blind into a field they know nothing about. If you're looking for hands-on training, do yourself a favor and look elsewhere. The project manager is usually a family member not even on the payroll, with no functional knowledge of processes or timeframes--but still, their word is law, and if you try to reason with them, you'll be put on the blacklist.

avatar
ScriptiLabs Response
11y
Cons What we know about the current CEO is that he is not only a “nice enough guy” but he is also caring, understanding and generous. You are correct about the CEO telling both males and females that they look nice or sharp if they care enough to take extra care to look professional. That is a good way to encourage dressing professionally and is not something unique to ScriptiLabs. In fact, supervisors and management are encouraged to do this. We did do some research internally, in confidence, and we could not find one other employee that shares your opinion in regards to anything that the CEO or anybody else in the company says being “sexually charged”. If you felt that way, ScriptiLabs would like to sincerely apologize. This was certainly not the intent. If you know anything about this CEO, the one thing about him is that he is not, and will not, allow himself to be bullied in any way. His job is to make sure that the company is successful. He is very tolerant up to a point but knows when something has to be done his way and will make sure that it gets done the right way. Cliques and Favoritism To your point, we have certainly had a lot of this in the past. Employees that have recently been hired that might have looked at some of the older GlassDoor reviews before interviewing are absolutely confused about this concern once they have been here for awhile. ScriptiLabs treats everybody fairly. When employees go above and beyond, they are rewarded. The CEO is very mindful of this because of our past experiences and will do what he can for this not to happen again. Laid off for Obscure Reasons There has not been one employee that has been let go without very careful thought going into it. We understand that it has a very serious impact on their lives and weigh it heavily. We work very hard to try to correct or coach an employee through any problems they may be having with a particular task or expectation. Sometimes, employees are simply not qualified for a particular position. There are other reasons that we might have to let somebody go. Sometimes, it’s as simple as having an extraordinarily slow month or behavior unbecoming of a ScriptiLabs employee. ScriptiLabs is not unique in this regard and this happens it business all of the time. Because we are a mostly organic and smaller company, that may feel more pronounced at times. Office atmosphere What has been stated in regards to the office atmosphere is completely inaccurate. We have fun around here but it is a very professional environment to work in. There is often times laughter, pranks and good conversations that are happening all of the time. This is improving as we have been able to upgrade personnel. There are certainly times where employees have to work past 5:00. For the most part, this is rare and might happen to a particular employee once every month or so. It’s very evident that this company cares about its employees work/life balance. What any prospects need to keep in mind is that you are only scheduled for 7.5 hours per day. This means that you get 2.5 hours per week back on average. What we find is that most people don’t mind working a few extra hours here and there because they realize that the company does care. Management is blind… The truth of the matter is that when ScriptiLabs was first acquired, management didn’t quite understand the demand for the services associated with this growing space. There were a lot of adjustments that were in order for sure. Most of those process adjustments and product/service development were completed within the first couple of years and now this company is taking off like a rocket. What management understands very well is business and how business works. The current employees have confidence in where we are headed as a company. We have grown at an annual rate that most companies only dream of. 2014 looks to be a record breaking year and the month of December is capping it off with a record breaking month. The prospects for 2015 are off the charts and management seems to be making all of the right moves. Not as Smart as you Think you Are Management at ScriptiLabs is pretty humble overall. We certainly don’t think we know it all but we do learn very quickly and make adjustments to improve where we can. All we can do is the very best that we can do every single day that we walk in the door. I don’t think we can ask more than that of ourselves.
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Glassdoor has 21 ScriptiLabs reviews submitted anonymously by ScriptiLabs employees. Read employee reviews and ratings on Glassdoor to decide if ScriptiLabs is right for you.