Does Sears Home Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Sears Home Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Sears Home Services. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Sears Home Services?

70% of Sears Home Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sears Home Services 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sears Home Services?

Appliance Repair Technician (20) , Refrigeration Technician (19) , Field Service Technician (18) , Appliance Technician (16) , Technician (16) , Manager (15) , Service Technician (14) , Sales Project Consultant (13) , Repair Technician (11) , Lead Mentor Technician (9) , Sales Associate (8) , In-Home Technician (7) , Recruiter (7) , Customer Service Representative (6) , Director (6)

What are the pros of working at Sears Home Services according to real employee reviews?

"Pay was good." ((in 24 reviews)); "great people to work with" ((in 20 reviews)); "work life balance is good" ((in 15 reviews)); "Training is Great!" ((in 14 reviews)); "Great leadership." ((in 8 reviews))

What are the cons of working at Sears Home Services according to real employee reviews?

"Far Travel Bad management poor training" ((in 32 reviews)); "Bad benefits" ((in 14 reviews)); "Too many managers been there too long and micro manage the place out of business." ((in 12 reviews)); "Long hours" ((in 11 reviews)); "Its commission only, they treat you and clients like a number, they work you like they own your life." ((in 7 reviews))

What are employees saying about Sears Home Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sears Home Services layoffs and their outlook for job security at Sears Home Services in 2026.

What are the top reviewed Sears Home Services locations?

Lake Mary , Chicago , Hoffman Estates , Houston , Longwood , Atlanta , Los Angeles , Orlando , San Antonio , Miami , Sacramento , Phoenix , Grand Rapids , Mokena , Richmond , Lorton , Saint Louis , Tucson , Greensboro , Austin , Fort Worth , Cleveland , Fresno , West Hills , Denver , Seattle , Portland , Baltimore , Pensacola , Wall

Sears Home Services reviews

3.6

70% would recommend to a friend

(527 total reviews)

Eddie Lampert

37% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Career opportunities

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

Sears Home Services has an employee rating of 3.6 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears Home Services employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

527 reviews

2.0

May 16, 2016

Great Co-Workers Poor Management

Route specialist

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and decent employee engagement activities. Some managers are good to work with given the limitations of the work environment.

Cons

No raises, I have not had a raise in a long time. The company financial status is poor. High turn-over. Work conditions are unnecessarily stressful. Advancement seams to be based on a requirement to be young and attractive. Long-term employees are rarely advanced. Career advancement is almost non-existent. Managers have ranged from toxic to fantastic with little recourse if you end up with a toxic manager. Sears appears to have an identity crisis with no discernable cultural base. It has changed drastically in the years I have been there.

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

3.0

Apr 24, 2016

Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits were good, we had a 401k with a match. The health insurance was good and provided a reasonable deductible.

Cons

The match for health insurance kept going up year after year. It would have been nice if the 401k match had gone up.

1.0

Apr 13, 2016

Service Manager

Service manager

Recommend

CEO approval

Business Outlook

Pros

Great Co-Workers. Pay was decent. Paid once a month however.

Cons

VP's tell unionized staff, that when "he was done his daily calls, he and his co-workers would go to the beach and enjoy the sun"! Really? So now my staff believe that they can head home after they are done their calls. Great ! On top of that...they rolled out BLACKBERRIES and PLAYBOOKS and spent millions, when iPhone or Android would have been 100% better. They do not solicits feedback from staff. Long term employee, but they are constantly taking away/reducing benefits. Give you a working lay-off as opposed to written layoff in the hopes thy make things as bad as possible, so that you quite.

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

Viewing 520 - 522 of 527 Reviews

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Jobs at Sears Home Services

Operations & AI Initiative Intern

Remote

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Appliance & Refrigeration Repair Tech - Full & Part Time

Appliance and Refrigeration Repair Technician - Full & Part Time

Appliance & Refrigeration Repair Tech - Full & Part Time

Appliance & Refrigeration Repair Tech - Full & Part Time