Does Sears Home Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Sears Home Services employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Sears Home Services. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Sears Home Services?

70% of Sears Home Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sears Home Services 3.9 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sears Home Services?

Appliance Repair Technician (20) , Refrigeration Technician (19) , Field Service Technician (18) , Appliance Technician (16) , Technician (16) , Manager (15) , Service Technician (14) , Sales Project Consultant (13) , Repair Technician (11) , Lead Mentor Technician (9) , Sales Associate (8) , In-Home Technician (7) , Recruiter (7) , Customer Service Representative (6) , Director (6)

What are the pros of working at Sears Home Services according to real employee reviews?

"Great people to work with" ((in 24 reviews)); "Pay was good." ((in 21 reviews)); "work life balance is good" ((in 13 reviews)); "Training is Great!" ((in 11 reviews)); "Great leadership." ((in 8 reviews))

What are the cons of working at Sears Home Services according to real employee reviews?

"Far Travel Bad management poor training" ((in 31 reviews)); "Bad benefits" ((in 14 reviews)); "Too many managers been there too long and micro manage the place out of business." ((in 11 reviews)); "Long hours" ((in 9 reviews)); "There are specific upper management that are also petty and undermining with a team that wants nothing but success for the company." ((in 5 reviews))

What are employees saying about Sears Home Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sears Home Services layoffs and their outlook for job security at Sears Home Services in 2026.

What are the top reviewed Sears Home Services locations?

Lake Mary , Chicago , Hoffman Estates , Houston , Longwood , Atlanta , Los Angeles , Orlando , San Antonio , Miami , Sacramento , Phoenix , Grand Rapids , Mokena , Richmond , Lorton , Saint Louis , Tucson , Greensboro , Austin , Fort Worth , Cleveland , Fresno , West Hills , Denver , Seattle , Portland , Baltimore , Pensacola , Wall

Sears Home Services reviews

3.6

70% would recommend to a friend

(527 total reviews)

Eddie Lampert

37% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Work/Life balance

3.8

Career opportunities

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

Sears Home Services has an employee rating of 3.6 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sears Home Services employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

527 reviews

2.0

Mar 6, 2016

Appliance Tech

Appliance technician

Recommend

CEO approval

Business Outlook

Pros

Its a job, they are always in need of techs.

Cons

The Co wants you to sales things while your in the house working on the appliances and they say that's how you get a raise. They have taken 1 weeks vacation from a couple of yrs ago. Tech manager constantly on you about sales numbers or parts you had to order to fix appliance even though we cant carry all the parts needed for every appliance. 4 different tech managers in the last 6 months. No co match on 401k your on your on. constantly changing things almost never to help techs, usually means we have to do more.

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

3.0

Feb 25, 2016

High pressure style sales is not for everyone

Project consultant

Recommend

CEO approval

Business Outlook

Pros

Ability to make a LOT of money from year 1. Uncapped commissions. Very positive and inspiring culture at work Management is great, very helpful without any micromanagement The other sales staff are very supportive and do what they can to help you succeed Paid three week, intensive training program--probably the best I've seen. Customer leads are provided by them, no cold calling.

Cons

Their training program is great. You learn a lot of great sales techniques; however going out in the field with the field trainer, you soon learn that they use extreme high-pressure on customers to get a sale. If you are comfortable outstaying your welcome in a stranger's home, and making them feel pressured into spending 5-digits on new cabinet doors and a counter top, and like you won't leave unless they do it---then you'll do fine. Customer leads are provided by them, however, these customers are told that it will take an hour or so, when in reality it could be up to 5 hours.

1.0

Feb 4, 2016

Avoid this place

Field sales trainer

Recommend

CEO approval

Business Outlook

Pros

uncapped commissions yearly trips for the best employees in the country incredibly lucrative bonus structure ability to make 100k+ from year one

Cons

Dictatorship type management Long drives Not knowing daily schedule until that morning Non competitive type pricing

Sears Home Services Response

5y

Thank you for your feedback, I am sorry to hear that you didn't have the incredible experience that we strive to provide for our employees. As a Company we are always looking for new ways to learn and grow. I would love to hear your feedback so we can continue to grow as a company. Please email me at kylie.whitely@transformco.com to discuss this further. Thank you again for taking the time express your concerns and I look forward to hearing from you.

Viewing 523 - 525 of 527 Reviews

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