SelectQuote CSA - Customer Service Associate reviews

1.2

Be the first to recommend this company

(4 total reviews)
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Tim Danker

Not enough data to show CEO approval

Reviews by job title

4 reviews
1.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Managers are nice, Benefits included, Compensation can be high if you put in the work

Cons

Incredibley long hours, mandatory overtime is sprung upon you regularly which makes work-life balance difficult, horrible lead pool, misleading ads about food cards. Was cut off when I was no longer useful to them despite hours of sacrifice, volunteering for OT, etc. This place makes you feel disposable.

2.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

fun training understanding leadership good support

Cons

micromanagement Hard to know how to do your job sometimes, no instruction given Pay

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SelectQuote Response
1y
Thank you for leaving a review. SelectQuote appreciates the honest feedback that will surely help us enhance the associate experience. We are sorry to hear about the lack of transparency throughout your time with us. Please know that we are committed to providing the same clear and in-depth training for all agents at SelectQuote. Throughout the training process, it is our responsibility to deliver streamlined communications that will ensure our associates can effectively perform their roles. This concern is at the forefront of our associates' minds as they strive to ensure a smooth experience for the candidate along their hiring journey. Once again, thank you for sharing your feedback. Your words are taken into consideration as we look to improve moving forward.
5.0
Jun 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Highly adaptable. Wonderful people to work with, both peers and management.

Cons

It gets to you when you have patients calling, asking for their medication only to realize that it is two days out.

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SelectQuote Response
3y
Thank you for leaving this thoughtful review. We understand the dynamic sales environment can be overwhelming at times, so we appreciate your feedback. Please know, we strive to give our associates the best training experience by showing them realistic expectations of the sales environment. However, we will continue to work toward improving this aspect of our hiring process. Thank you again, for the helpful review!
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