The work load is ridiculous. The pending here is smaller than other companies, but you will be micro-managed so much and have so many technology problems that it will be impossible to do your job in a reasonable amount of time. The claim system is antiquated and the phone system is a mess. Every day there is a new problem.
Working here is like being in an abusive relationship. You are constantly made to feel like a failure that you start to believe it. Managers gaslight you into thinking there is something wrong with you. They ask you what's wrong with you and you can't answer because you have no idea what they're talking about. One day you are complimented on how well you're doing, the next you are put on a performance plan. It's absurd.
Also, managers way over-step their involvement in claims, and their behavior is sometimes unethical. They will change liability decisions and tell you to deny a claim we clearly owe, all because the insured or their agent is a big client. "Make them prove it in arb" is something I have been told on more than one occasion. We've also been told not to pay a claimant more than a certain amount on a claim so the insured won't experience a surcharge, even if we owe it. They will tell the claimant the insured is going to pay the rest, but we have no control over whether or not they actually do it.
