Service Express reviews

Leadership loves to say they “want people to speak up,” but when people actually do, nothing really changes. My time there started strong, but after a poor leadership hire, a few messy acquisitions, and then another even worse sales leadership hire… things went downhill fast. The company feels like it’s crumbling — over 150 people (out of ~1,000) have quit this year alone, and that number is still climbing. There have been many HR reports about members of the sales leadership team: bullying, racial slurs, pressure to drink, comments like “just put it on your personal credit card to hit quota,” inappropriate videos, and straight-up sexism. The “solution” has basically been HR sitting in on sales calls — which has turned into a running joke (“behave, HR’s here”), rather than anything meaningful. Outside of sales, the cash management team is another major pain point. Constant turnover in their leadership has created friction everywhere. Teams that rely on them are burned out from the lack of collaboration, follow-through, and consistent direction.

I used to believe in the mission and people at Service Express, but under the current leadership the culture has drastically deteriorated. The leadership style is driven by arrogance and ego, not by empathy or respect which isn’t what SE used to stand for! Many talented individuals have either left or become disheartened due to the way they’ve been treated, disregarded, dismissed, and devalued. Top executives, sales people, sales development and marketing leaders and contributors have left because they can’t stand working with somebody with little values and integrity. Since they have come in our sales team has hit quota once, which should speak to their inability to lead. The company once fostered a positive, supportive environment. Now, fear and favoritism have replaced collaboration and growth. Morale across the sales team has dropped significantly, and it’s clear that decisions are being made to serve the ego of leadership rather than the success of the team. I can’t continue to be part of an environment where people are treated like they’re disposable. Leadership sets the tone, and right now, the tone is toxic. Because of the poor state of SE there are major talks of them merging with (or taken over) by another large TPM. Unless there’s a serious change at the top, I wouldn’t recommend joining the sales team at Service Express. It may not be Service Express at all soon.