Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
3.0
May 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Pay is okay. They are somewhat liberal with time off requests. They foster a culture of communication within the lower ranks of the employees. They communicate company financials so you always know where the company stands. Their service department is first rate and as a sales rep you always know they will do what they say they will do for the client.

Cons

They have mass quantities of paperwork that sometimes repeats itself. They believe that "Activity" is more important that sales results. You have to maintain 25 first meetings per month regardless of meeting quota or not. The reps have to be as equally focused on renewals, which you are not compensated on as you are new business and that can be as time consuming as new business. They micromanage your results in that they make you track your own progress but don't offer any help when the rep is struggling. They over staff their offices in markets that can't support the number of sales people for the area.

2.0
Apr 11, 2025

Company lost its way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The front line staff are phenomenal, they just havent been dealt a good hand.

Cons

Leadership is lost and doesn't acknowledge the actual day to day operations, it feels like if they pretend issues aren't there they will disappear

1.0
Sep 26, 2023
Recommend
CEO approval
Business Outlook

Pros

People / colleagues were good help each other and camaraderie was brilliant.

Cons

Everyone lives in fear of their Job. Recent load of redundancies dealt with poorly with little respect. HR lead and HR director could learn to be honest and show empathy and compassion.

Viewing 367 - 369 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.