Service Express Sales Development Representative (SDR) reviews

4.2

71% would recommend to a friend

(61 total reviews)
avatar

Ron Alvesteffer

80% approve of CEO

28% positive business outlook

Sales Development Representative (SDR) employees have rated Service Express with 4.2 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most Sales Development Representative (SDR) professionals have an excellent working experience there. Service Express is rated in line with the average (within 1 standard deviation) by Sales Development Representative (SDR) professionals compared to other employers within the Information Technology industry (3.6 stars).

Reviews by job title

61 reviews
5.0
Mar 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The management team is so caring for you as an individual. One of the things that I really have enjoyed about the team is the diversity of the leaders. They have a great balance of pushing us to be better, while caring for our personal professional and financial goals. New Senior SDR is a game changer as well. Allows us to get a promotion internally. Fun culture with competitions.

Cons

As somebody who isn't looking to go into sales and looking in, I would say it feels like the SMB team doesn't look at the entire person when looking to make a promotion. We have people on our team who have done a good job in this role but have been turned down 3-4 times to people who haven't had as high of metrics. It can feel to them that there is no hope in earning a next position. I would suggest that the SMB leaders do a better job of seeking out advice from SDR leaders on who is ready. The internal interview process at times feels like a joke. At times RSM's have reached out to SMB leadership to share who they think is deserving and this can feel like they are getting special treatment.

1.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent training, solid benefits that extend beyond just insurance. The book per month and gym membership reimbursement is a nice touch. That’s about where it ends

Cons

For claiming they are people powered, if you do not fit into their criteria you will have a very hard time thriving here no matter your work ethic. The lack of diversity (especially in leadership) is concerning. They also like to act like the culture is one where you are constantly supported and that is just not true, it is cut throat and threats of termination are constant. The manager level is treated like an exclusive club while priding themselves on transparency.

2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people that I met working there are still some of my best friends. - There are managers (2 of them) who really care about their employees and their advancement as a professional. - The CEO is a good person and has good values, tries his best to pass that sentiment along down-stream.

Cons

- The push to grow SDR headcount 400% within a year led to a lack of engagement from Management, no potential to move to a new position and compromised quality in processes - Some managers are hypocritical and look past people who do not align with their values outside of work (appearance, religion, etc.) - 500 million by 2025 is not a goal but more of a threat - Micro - managing daily/hourly activity - Directors like to say they are involved at the personal level but will walk by and not even look your way. Make snark comments when you move on to a different company, in front of the whole team.

Viewing 43 - 45 of 61 Reviews

Glassdoor has 453 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.