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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      3.0
      May 31, 2016

      It could be worse ..... but I could be oh so much better!

      Field service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love the customers, I love my career in Field Service. I love most of my coworkers. Work/Life balance is good.

      Cons

      The better you are in a particular job the more likely you will stay there at least until you leave. There is no set upward mobility path. The pay is 18% less than industry standard. Unlike every other field service company in the United States you aren’t paid an on call flat rate just for being on call. No company vehicles. You are paid mileage, but it is well below federal standard (40 cents instead of 57). The Culture at Corporate is the best I've ever seen, but most of the local field offices .... ugh.

      4.0
      Oct 9, 2014

      Growing Pains

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture has always been employee first. They preach & teach professional & personal development. The compensation is fair. The work life balance is excellent. I've never been and didn't know of anyone who was ever turned down for vacation time or to leave early for a family event.

      Cons

      Things have started to shift in the culture from open communication to confused communication. Many of the front line and middle management employees weren't sure who to report to or were told to report to multiple people. People are being promoted based on their friendships with the executives as opposed to actual achievement. SEI is being viewed by many employees as becoming an "HR state". Things are much more tight lipped than they used to be.

      3.0
      May 1, 2026

      Company Died Through Merger

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance was great. Leaders used to be great.

      Cons

      They sold out to private equity who bought another company. They merged and hundreds of great people lost their jobs. The company that used to exist is no longer. Now in the hands of wealthy financiers, I am sure the culture will continue to deteriorate. If you want to work to make rich people more money this is the job for you.

      Viewing 97 - 99 of 435 Reviews
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.