Is Service Express a good company to work for?

Service Express has an overall rating of 3.4 out of 5, based on over 453 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 55% of employees would recommend working at Service Express to a friend and 26% have a positive outlook for the business. The best reviews about Service Express have been left by employees working as Account Executive , Sales Development Representative and Field Service Engineer .

Does Service Express pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Express employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Service Express. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Service Express?

55% of Service Express employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Express 3.8 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Service Express?

Sales Development Representative (SDR) (61) , Senior Account Executive (38) , Field Service Engineer (27) , Sales (20) , Senior Account Manager (15) , Account Executive (13) , Sales Development Representative (12) , Regional Sales Manager (7) , Technical Support Specialist (5) , Account Manager (4) , Customer Success Specialist (4) , Field Service Technician (4) , Senior SAE (4) , Senior Sales Development Representative (SDR) (4) , Director (3)

What are the pros of working at Service Express according to real employee reviews?

"Great Culture and experience." ((in 73 reviews)); "I came out of it a better person because of the support I received from some really great people." ((in 37 reviews)); "Great work/life balance" ((in 24 reviews)); "There will be a change in leaders at senior leadership which is a need." ((in 22 reviews)); "Good pay and good service" ((in 15 reviews))

What are the cons of working at Service Express according to real employee reviews?

"Benefits could be better." ((in 16 reviews)); "Utterly disappointing attitude to staff and impact poor management has on customers." ((in 16 reviews)); "Sales leadership is empty talk and inflated egos." ((in 8 reviews)); "State core values are employee personal, professional, and financial goals." ((in 5 reviews)); "Disengaged leadership team from technical staff and business." ((in 5 reviews))

What are employees saying about Service Express layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Service Express layoffs and their outlook for job security at Service Express in 2026.

What are the top reviewed Service Express locations?

Grand Rapids , Denver , New York , Dallas , Detroit , Tampa , Chicago , Raleigh , Houston , San Antonio , Fort Wayne , Cleveland , Columbus , Dayton , Exton , Orlando , Atlanta , Fairfield , Newark , Birmingham , Salt Lake City , Richmond , Saint Louis , Rochester , Phoenix , Midwest , Kings Mountain , Chattanooga , Indianapolis , Cincinnati

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Service Express

Service Express reviews

3.4

55% would recommend to a friend

(197 total reviews)

Ron Alvesteffer

65% approve of CEO

26% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Culture & values

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

197 reviews

Reviews about "Culture"

Return to all reviews

1.0

Apr 27, 2021

Legacy software and bad software development culture

Software developer

Recommend

CEO approval

Business Outlook

Pros

- Management took time to listen to problems - It seems like outside of software there might be some areas of the business that have a good culture

Cons

- Lack of technical direction - Legacy software with deep rooted problems - Poor technical leadership - Constant focus on quick wins - Blame individuals for systemic problems - Spent 50% of my time running SQL updates to get people unstuck - Benefits were not good relative to other companies

2.0

Apr 1, 2021

What happened to professional Management?

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Benefits, Local Engineering Staff, commission payouts

Cons

Sales Management, Regional Sales Mangers - Colorado and Texas. I have never worked for an organization that promoted all of the wrong people. Sales VP Management is non-existent. Regional Sales management is unaware of the market. Turnover is out of control, just look at the career page on company page. Rocky Mountain management is lacking. Dont wear your "Client First" hats, don't do your funky hair days, I dont care how much beer/seltzers you drank over the weekend and dont care to see your floating keg pics. Dallas Management has been a joke....Western VP's have no idea how to sell in IT..."can I upgrade you to a midsize?'....."What about the insurance plan?"... If you are a professional sales executive, stay far away....Culture is a joke outside of Corporate. You had a great past, new management has killed morale. Sales VP's disguise their concern over fired employees to a pipeline review.

Service Express Response

Thank you for taking the time to leave your feedback. As a high growth company, we know things are changing quickly as we continue to evolve and innovate. We are committed to hiring and promoting talent on our teams that align with our core value and purpose. Service Express has developed extensive sales training, with our Ascend Sales Academy, to meet people where they are in their learning journey. We continue to put our people first and focus on helping them achieve their goals, while staying focused on providing the best experience for our customers, partners and employees. We appreciate your comments and always use feedback as a way to grow and evolve daily.

5.0

Feb 23, 2021

Great Place to Work

Field service engineer

Recommend

CEO approval

Business Outlook

Pros

Amazing Place to work. Love the culture and the people from top to bottom are even better. Would recommend Service Express to everyone I know.

Cons

None that I can think of.

Viewing 145 - 147 of 197 Reviews

Jobs at Service Express

Field Service Engineer