Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
1.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Most of the frontline employees are incredible. Truly some of the most talented and hardworking people I’ve ever met. There used to be a sense that SE hired the best of the best — and it showed. There’s also a unique respect between sales + support that you don’t always see at other companies. A lot of us ended up bonding over the chaos, which helped keep things bearable.

Cons

Leadership loves to say they “want people to speak up,” but when people actually do, nothing really changes. My time there started strong, but after a poor leadership hire, a few messy acquisitions, and then another even worse sales leadership hire… things went downhill fast. The company feels like it’s crumbling — over 150 people (out of ~1,000) have quit this year alone, and that number is still climbing. There have been many HR reports about members of the sales leadership team: bullying, racial slurs, pressure to drink, comments like “just put it on your personal credit card to hit quota,” inappropriate videos, and straight-up sexism. The “solution” has basically been HR sitting in on sales calls — which has turned into a running joke (“behave, HR’s here”), rather than anything meaningful. Outside of sales, the cash management team is another major pain point. Constant turnover in their leadership has created friction everywhere. Teams that rely on them are burned out from the lack of collaboration, follow-through, and consistent direction.

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Service Express Response
7mo
Thank you for taking the time to share your feedback. We’re disappointed to hear that your experience didn’t reflect the positive and supportive environment we strive to provide. Please know that we take your comments seriously and view them as an opportunity to learn and improve. We’d appreciate the chance to hear more about your experience. Please reach out to our HR team at HR@serviceexpress.com where a member of our team will be standing by to speak with you.
2.0
Oct 24, 2025

Do your research

Recommend
CEO approval
Business Outlook

Pros

Customer NPS Product offering Simple TPM business, even if sales leadership doesn’t understand it

Cons

Let’s ignore the merger taking place and what that means for usa tpm sales account allocation for a moment, please do your research on sales team currently. Lots of salespeople and marketing have left and a driving force behind this turnover is the sales leadership in place. Look at the timing of his commencing in 2024. Backstabbing, dark personality and not afraid to blame and gossip about anyone he needs to keep his position. It would be different if he was growing the organization but he’s not. Don’t join if you want healthy senior leadership and support. Some managers care but they have to suppress to not upset self righteous, SLEAZY sales leadership with used car seller old school feel

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Service Express Response
7mo
Thank you for your feedback. We’re disappointed to hear that your experience doesn’t reflect the culture and values we strive to uphold at Service Express. We take this feedback to heart and welcome the opportunity to learn more so we can improve our employee experience. Please reach out to our HR team at HR@serviceexpress.com if you’d like to discuss this further.
1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits Tools Key values Earnings potential

Cons

Toxic bully culture at sales leadership America under the disguise of “doing great things” and performative humilty which has led many to run away from the organization because of blaming, shaming and negative behaviors. Blurring personal and professional boundaries which is a pattern here.

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Service Express Response
7mo
We appreciate you taking the time to share your thoughts. We’re deeply sorry to hear that your experience doesn’t align with the positive, people-powered environment we aim to provide. We take your feedback very seriously and would value the opportunity to learn more. If you’re willing, please reach out to our HR team at HR@serviceexpress.com to talk with a member of our team to help address your concerns.
Viewing 13 - 15 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.