Treats you well but you are easily expendable
Pros
- Decent income potential - Empowers you to treat clients well - Decent services and solutions to sell - Plenty of tech/software resources, a bit to the point of overkill - Great PTO and they do a good job of not shaming you from using it, just don't expect to ever fully disconnect as you will still get internal calls, Teams messages, and emails demanding immediate responses. The clients are great though and have almost always been very respectful of my time off.
Cons
- Investors changing almost annually it seems like, each time incurring employee cuts (on top of other random cuts), regardless of performance level - Company having difficulty finding footing in rapidly evolving market - Degradation of service performance highly reduces differentiators with competitors, especially as they are increasing service levels - Copious amounts of "Kool Aid;" a lot of talk of company as family, company invested in each employees goals, yet will cut employees at whim. While I was fortunate enough to at least be offered severance, there are many instances of the company finding reasons around layoff procedure to avoid paying severance and/or enabling the possibility of unemployment. Many of these employees were long-tenure, above-average to high producing as well. - Piggybacking off the Kool-Aid, the company highly "encourages" employees to post/re-post and support the CEO's LinkedIn video's and posts which are typically contradictory to what's actually going on at the company and are quite obvious flaunts of his own ego. Most posts from Service Express are shared, reacted, and commented to almost exclusively from Service Express employees, save a few outliers every now and then. As one of my client's aptly put it, "It's a cringe-worthy plea for attention that people in my field have no time or patience for." - The healthcare is abysmal
