Does ServiceChannel pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceChannel employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at ServiceChannel. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at ServiceChannel?

76% of ServiceChannel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceChannel 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at ServiceChannel?

Sales (6) , Account Executive (5) , Customer Service Representative (3) , Manager (3) , Sales Development Representative (SDR) (3) , Account Manager (2) , Business Development Manager (2) , Business Development Representative (BDR) (2) , Customer Success Manager (2) , Customer Success Manager (CSM) (2) , Facilities Coordinator (2) , Premium Support Consultant (2) , Product Manager (2) , Software Architect (2) , Software Developer (2)

What are the pros of working at ServiceChannel according to real employee reviews?

"Benefits are Good!" ((in 13 reviews)); "The people are great and hard working." ((in 11 reviews)); "Culture is amazing and so are the people" ((in 7 reviews)); "Enjoyable environment, work from home, no micromanagaing." ((in 6 reviews)); "We have an awesome work/life balance here, as well." ((in 5 reviews))

What are the cons of working at ServiceChannel according to real employee reviews?

"clueless leadership" ((in 6 reviews)); "poor salary bad management yuk" ((in 4 reviews))

What are employees saying about ServiceChannel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceChannel layoffs and their outlook for job security at ServiceChannel in 2026.

What are the top reviewed ServiceChannel locations?

New York , Pleasanton , North Andover , San Francisco , Houston , Los Angeles , San Diego , Jersey City , Washington , Knoxville , Riverside , Carlsbad , Cupertino , Denver , Jacksonville , Sarasota , Andover , Greenville , Atlanta

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ServiceChannel

ServiceChannel reviews

3.9

76% would recommend to a friend

(125 total reviews)

Tom Buiocchi

88% approve of CEO

68% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.9

Work/Life balance

3.8

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.3

Senior management

ServiceChannel has an employee rating of 3.9 out of 5 stars, based on 125 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceChannel employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

2.0

Feb 1, 2022

Good company until acquired by Fortive

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Good company until the fortive acquisition

Cons

Awful culture since acquisition, they don’t care about making sales reps better, they only care about the “bottom line”. DO NOT WORK HERE

1.0

Dec 14, 2021

Would have been 5 starts if I wrote this before Fortive acquired ServiceChannel

Sales/account management

Recommend

CEO approval

Business Outlook

Pros

The team members that are still here after the acquisition are great. The culture they built is still in tact in some ways. Competitive product, data to win deals, cross functional focus on sales

Cons

Fortive, who acquired ServiceChannel buys companies to add them to their umbrella of what they call "operating companies". The fortive acquisition has killed any momentum the company had. Killing great product lines, cutting down headcount to look at bottom line, making the company less competitive against competition. The new CEO, is now the CEO of two companies underneath Fortive (yeah it works as good as you think it would). Fortive is just a public PE company. They are cutting budgets, products, headcount, all to make sure "expenses" are as low as possible, which is honestly a horrid look when the CEO of Fortive makes $14million a year. They dont offer any stock plan, and offer worse benefit plans than what we had before Fortive came in.

1.0

May 7, 2018

Not a Good Place to Work and Grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers here are pretty great, everyone in my department seems more than willing to help anyone who needs it. Pay isn't great, but the standard benefits offered seem to make up for it in a small way. Work/Life balance is OK, which keeps people here longer than they want to be.

Cons

-NO PAY INCREASES -Lacks career growth opportunities, mentorship, or recognition -Does not hire/promote from within- must know a VP or above to get anywhere -Point the finger culture -Current ‘Leadership’ has no clue how to motivate their employees -Current 'Leadership' out of touch with product -Constantly changing direction -No diversity in leadership- just look at the leadership page. -Does Not care about customers

Viewing 10 - 12 of 125 Reviews

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